General Officer/Flag Officer Communications Technician

Company:

SAIC Location:

Colorado Springs, CO Career Level:

Entry Level Industries:

Technology, Software, IT, Electronics Description Description Must have 2 or more years' experience with: Installing, configuring, and maintaining operating system workstations in support of business processing requirements Software installations and upgrades to operating systems and layered software packages Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures Imaging

NIPR & SIPR

devices to achieve optimum performance levels. Experience installing, uninstalling and troubleshooting Trusted Thin Clients (TTC) and a basic understanding of a virtual environment. Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation. Maintain a continuous monitoring effort for all incident and service request to ensure a continuous improvement environment for quality of service Contacting customers to provide real time updates regarding incident and/or service request(s) Maintained access to

NIPR, SIPR

workstations, and all additional programs used to assist the N & NC users Knowledge of DoD Mailbox provisioning using DOD Enterprise Provisioning Online (DEPO) Administrative privileges and experience using Active Directory such as creating, moving and deleting users and computers. Configuring, imaging, troubleshooting and utilizing Commercial Solution for Classified Solutions (CSFC) devices Installing, configuring & provisioning SVOIP devices through a call manager. Resolving technical issues through a remote access capability Familiarization with Xerox & HP printers to include Print Management functions Qualifications

TYPICAL EDUCATION AND EXPERIENCE

Bachelors and two (2) years or more experience; Or HS with 6 years experience. Masters and 0 years related experience

Required:

Minimum Secret or higher clearance Must have a CompTIA Security + Certification at time of hire Must be able to communicate effectively via telephone or in person Must be able to present themselves in a professional manner Must be willing (if needed) to commute to a different location on Peterson SFB Must be able to complete the MD-100 Percipio Course 30 days after start

THIS POSITION REQUIRES ON CALL AFTER HOURS ROTATION

Preferred skills Knowledge of C2BMC and VLC application Comprehends and Informs user base of educated responses in network outages or degradations Develops tier 0 implementations to enhance the network environment Understanding of incident management and COMSPOT reporting Ability to adapt in a fast pace and high demand environment Flexibility to provide services during and outside of regular business hours if requested by Government Service Owners/Teams Comprehension of service desk Tactical Training Processes (TTP) & Standard Process Models (SPM) Develops and promotes standard operating procedures. Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines. Basic Understanding of DoD environment Must be comfortable carrying up to 35-50 lbs. Performing tier 1 troubleshooting at the physical layer General knowledge on computer functions, shortcuts and virtual environments Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.