Telecommunications Operator Office/On-site Recruitment #260713-8711CL-001 Location Bridgeport, CT Date Opened 8/3/2026 12:00:00 AM Salary $46,882• - $59,478/year (•New State Employees Start at Minimum) Job Type Open to the Public Close Date 8/12/2026 11:59:00 PM

INTRODUCTION

Looking for an opportunity where your work truly makes a difference? Join our team and help support essential services that keep our facility safe, connected, and operating smoothly. The Southwest Connecticut Mental Health System (SWCMHS), under the umbrella of the State of Connecticut, Department of Mental Health and Addiction Services (DMHAS) is seeking a Telecommunications Operator (PCN 126112) to join our team. This critical role provides key support within our Communications Unit in Bridgeport. Find out more information on this great opportunity below!

POSITION HIGHLIGHTS

Work Schedule:

Full-time, 40 hours per week, Monday - Friday with rotating weekends

Work Shift:

Second shift, 3:00 p.m. - 11:00 p.m.

Location:

1635 Central Ave, Bridgeport, CT WHAT

WE CAN OFFER YOU

Visit our new State Employee Benefits Overview page! Professional growth and development opportunities. A healthy work/life balance to all employees.

WHAT YOU'LL BE DOING

As a Telecommunications Operator, you will help keep our facility connected and secure by performing duties such as: Serve as the central point for incoming calls and direct callers appropriately. Provide general information to callers and visitors. Monitor CCTV, access control, and other communication systems to support facility safety. Dispatch emergency services (Fire, EMS, DMHAS Police) when needed. Receive, announce, and direct visitors. Perform routine clerical tasks such as typing, filing, mail distribution, and receiving deliveries. Assist with communication operations during emergencies, including supporting the Incident Command structure. Train relief operators as needed.

MORE ABOUT THE AGENCY AND FACILITIES

The State of Connecticut, Department of Mental Health and Addiction Services (DMHAS), is a health care agency whose mission is to promote the overall health and wellness of persons with behavioral health needs through an integrated network of holistic, comprehensive, effective, and efficient services and supports that foster dignity, respect, and self-sufficiency in those we serve. The vision of the Southwest Connecticut Mental Health System is to provide high quality, compassionate and culturally competent mental health and substance abuse services to adults with behavioral health disorders who are indigent. Start with us! Stay with us! Grow with us!

Please note:

A comprehensive medical examination, including a drug screening, will be required of all applicants upon a conditional offer of employment. All state employees must adhere to Connecticut's Policy for a Drug Free Workplace.

SELECTION PLAN FOR ASSISTANCE IN APPLYING

Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Toolkit for additional support throughout the recruitment process.

BEFORE YOU APPLY

Meet Minimum Qualifications:

 Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.

Educational Credits:

 List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting.

Resume Policy:

 Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position.

This documentation may include:

a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.

Preferred Shift/Location:

 Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.

Timely Submission:

 All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing 

DAS.SHRM

@ct.gov.

Salary Calculations:

For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.

Note:

The only way to apply to this posting is via the 'Apply' or 'Apply Online' buttons on the official State of Connecticut Online Employment Center job posting.

AFTER YOU APPLY

Some email providers may experience delays or issues delivering messages. To avoid missing important updates—such as referral questionnaires or interview scheduling links—please check your Personal Status Board regularly. For added convenience, you can also enable text (SMS) notifications. To do this, log in to your Personal Status Board and select "Update My Contact Information."

Referral Questions:

 This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire's expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).

Prepare For An Interview:

 Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression! Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks. The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

Note:

This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics. This employer may participate in E‑Verify and will provide the federal government with your Form I‑9 information to confirm work authorization.

QUESTIONS?

WE'RE

HERE TO HELP

Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Joseph K. Fried at Joseph.

Fried@ct.gov. Join the State of Connecticut and take your next career step with confidence!

PURPOSE OF JOB CLASS

(NATURE OF WORK) In a state agency, institution or facility communications unit or security office this class is accountable for transmitting and receiving radio and/or telephone communications.

EXAMPLES OF DUTIES

Receives, transmits and relays police, fire, medical and other emergency information to and from security officers, firemen, paramedics, maintenance crews, vehicles and aircraft and other emergency personnel; Operates communication equipment which may include radio, telephone and related communications equipment; Responds to complaints and refers to appropriate field personnel; Receives information on matters which may include traffic accidents and injuries on state property and police, fire and medical emergencies; Monitors alarm systems at state institutions or facilities; Records time and nature of communications received and maintains files for purpose of ready identification; Advises supervisor on all unusual or emergency incidents; May also operate main switchboard at a state institution or facility ; May monitor other state and local police, fire and medical radio frequencies; May monitor citizen band radio emergency channels; May monitor closed circuit television camera located at points within the state complexes; May operate radio transmitter for paramedical electrocardiogram (EKG) analysis; May operate a computer; May perform varied clerical, typing and statistical work; Performs related duties as required.

UConn Health, Call Center:

Responds to telephone inquiries, determines caller's need, and communicates need to appropriate individual, medical staff or provider; Obtains patient information and verifies accuracy of system data; Documents telephone inquires, complaints, conversations and action taken; Schedules appointments and sends out appointment letters; Calls patients for scheduled appointments and instructs patient in any necessary preparations; Responds to correspondence and handle request as needed; Maintains records.

KNOWLEDGE, SKILL AND ABILITY

Skills interpersonal skills; oral and written communication skills; Ability to speak proper English and to enunciate clearly; operate office and communications equipment; follow written and oral instructions; think and act quickly in emergency situations with judgment and discretion; maintain records.

MINIMUM QUALIFICATIONS

Any experience and training which would be expected to provide the knowledge, skill and abilities outlined above.

PREFERRED QUALIFICATIONS

Experience in using a PBX telephone switchboard, desk console, or other electronic telephone system. Experience using computer software applications for communication, logging, or record keeping. Experience working in environments requiring quick decision making or response under pressure. Experience working in security, public safety, or healthcare support roles. Experience utilizing Microsoft Office, Access Control Systems, Visitor Management Systems and Surveillance Systems preferred Experience with dispatch in municipal or another emergency communications center / public safety dispatch, fire alarms, two-way radios is preferred. State of CT (or other comparable from another state) Telecommunications Operator Certification, and or other related.

SPECIAL REQUIREMENTS

Incumbents in this class may be required to work a schedule that includes weekends, evenings and holidays. Incumbents in this class may be required to receive certification as a Telecommunicator within one (1) year of appointment.

PHYSICAL REQUIREMENTS

A physical examination may be required by the appointing authority. Applicants must possess normal hearing.

WORKING CONDITIONS

Incumbents of this class may be required to work in tiring positions for long periods of time. CONCLUSION