A Broadband Technician works both inside and outside of a residential or business customer's building to install, change, repair and disconnect broadband services including data, digital TV and voice services. Troubleshoots at time of installation and returns at scheduled time if technical issues arise. Educates customers about ordered services.
Communications/Public Relations/Marketing, Law Enforcement/Security, Office/Administrative/Fiscal Support, Veteran's Preference Eligible
DEPARTMENT
73010000 - UPD-ADMINISTRATIVE
DEPARTMENT CLASSIFICATION TITLE
Police Communications Operator
I CLASSIFICATION MINIMUM REQUIREMENTS
High school diploma or equivalent and one year of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience. Public Safety Telecommunicator State Certification may substitute for an equivalent rate of experience.
JOB DESCRIPTION
Receive instruction, become proficient, and demonstrate proficiency in the following duties and responsibilities: Operate the communications center, providing radio communication support to sworn and non-sworn department personnel. Maintain radio/telephone communication link between field officers and base station, supervisors, emergency services, and other law enforcement agencies. Receive and evaluate calls from the public requesting police assistance, of both emergency and non-emergency natures, and quickly determine the appropriate response. Input and transmit call information using a computer-assisted dispatch system or a manual card system. Refer callers to appropriate agencies or extensions. Contact appropriate parties to notify them of complaints and/or actions required. Use a computer-assisted dispatch system to update and monitor law enforcement statuses, transmit requests for emergency services, and retrieve various data and records. Quickly and accurately recognize letters, numbers, addresses, names, and license numbers received by radio, telephone, or a computer monitor. Data is often presented simultaneously or in rapid succession. Complete emergency notification messages for in-progress or dangerous situations that immediately threaten the health and safety of the campus community. Receive instruction, become proficient, and demonstrate proficiency in the following duties and responsibilities: Use various criminal justice and public safety computer systems to query and disseminate driver license records, vehicle registrations, stolen article files, warrants, criminal histories, and missing persons' listings. Perform duties associated with the Florida Crime Information Center/National Crime Information Center (FCIC/NCIC) teletype equipment. Enter and modify records in state and national computer databases. Compose and transmit messages to other agencies. Monitor all applicable alarm systems, including security and fire alarm activations on the Lenel, SIS, RMS, and UFTR alarm systems. Obtain and/or verify other information required by law enforcement officers using computer systems, two-way radio communications, and telephone. Contact other public safety agencies to obtain assistance (as needed). Prepare various departmental logs, reports, and forms. Complete occasional face-to-face training for more effective and efficient employee development. Receive instruction, become proficient, and demonstrate proficiency in the following duties and responsibilities: Employee is responsible for providing support during large events such as home football games. These duties may vary, but can include providing pre-game and post-game communications in the center. May also include stadium assignments such as coverage for booking rooms, barricades, parking lots, elevators, and traffic direction. This requires sitting or standing for extended periods of time indoors and outdoors in varying weather conditions. Complete emergency notification messages for in-progress or dangerous situations that immediately threaten the health and safety of the campus community. Provide support to special events in various capacities. This requires sitting or standing for extended periods of time indoors and outdoors in varying weather conditions.
EXPECTED SALARY
Starting Salary:
$22.24/hourly Police Communications Operators work 80 hours in two weeks. 50+ hours are worked on the 1st week and 20+ hours on the 2nd week. On the week 50+ hours are worked, the overtime rate is paid after 40 hours. The base hourly rate of $22.24 per hour, plus overtime, equates to $51,379.49 annually.
REQUIRED QUALIFICATIONS
High school diploma or equivalent and one year of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience. Public Safety Telecommunicator State Certification may substitute for an equivalent rate of experience.
PREFERRED
EDUCATION & TRAINING Florida Department of Health Public Safety Telecommunicator (911 Emergency Dispatcher) state certification State certification on the
NCIC/FCIC
computer system
EXPERIENCE
One year of relevant experience
KNOWLEDGE
Knowledge of the appropriate methods of dealing with people in emergencies/crisis situations Knowledge of dispatch protocols, procedures, and techniques used in the operation of the public safety communications center Knowledge of streets, buildings, and UF geography Knowledge of complex electronic and telecommunications equipment commonly used in public safety SKILLS Proficient typing skills Strong customer service skills Strong situational awareness skills Strong active listening skills Call control skills to get needed information Interviewing skills Verbal and written communication skills
ABILITIES
Ability to multi-task, performing several activities simultaneously Ability to make quick and correct decisions, functioning effectively and efficiently in high-stress emergencies Ability to handle several activities simultaneously Ability to respond to the public in a courteous, professional manner Ability to compile and compare written logs and reports Ability to perform basic arithmetical calculations Ability to plan, organize, and coordinate work assignments Ability to coordinate and disseminate information accurately Ability to maintain composure, alertness, and concentration while working for extended periods Ability to speak clearly Ability to listen effectively Ability to communicate effectively verbally and in writing Ability to establish and maintain effective working relationships with others Ability to type 35 words per minute proficiently Ability to memorize and retain relevant signals, codes, and rules
PHYSICAL QUALIFICATIONS
Ability to see in normal visual range with or without correction Ability to hear in normal audio range with or without correction, and over background noise Ability/mobility to work in an emergency dispatch center Ability to stand and sit for prolonged periods Ability to stoop, bend, kneel, crouch, reach, twist, and lift occasionally Ability to carry, push, and/or pull a light to moderate amount of weight Ability to lift or move barricades occasionally (during overtime assignments) Ability to operate office equipment that requires repetitive typing, hand movement, and fine eye/hand/foot coordination
NOTE:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions
OTHER QUALIFICATIONS
Sharp situational awareness Attention to details Strong work ethic Strong team cohesiveness Self-managed
SPECIAL INSTRUCTIONS TO APPLICANTS
This position requires a criminal background check. This position requires a post-offer 7-panel drug screening for accreditation purpose. Must be willing to work shift work; holidays, weekends, overtime. Application must be submitted by 11:55 p.m. (ET) of the posting end date. This position is eligible for veteran's preference. If you are claiming veteran's preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.
