Fied Engineer On-Site Benefits:

Medical, Vision, Dental, 401K Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.

• Provides service and customer support during field visits or dispatches.
• Diagnoses errors or technical problems and determines proper solutions.
• Produces timely and detailed service reports.
• Documents processes.
• Collects and analyzes performance data to provide technical assistance.
• Ties workflow to schedule-Accurately documents solutions related to complex issues-Creates workaround procedures when standard procedures have failed and ensures issues are resolved-Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers-Builds positive relationships with customers-Ability to use a ladder