Job Summary The Field Technician III will be responsible for performing advanced technical support and troubleshooting in the field. You will work independently and collaboratively to provide exceptional service to our clients, handling complex issues and resolving them in a timely manner. This role requires strong problem-solving skills, attention to detail, and the ability to work in dynamic environments. The Field Technician III will also assist in mentoring and training junior technicians, contributing to the continuous improvement of the team's efficiency and knowledge base. Duties/Responsibilities Lead and support SUE field operations under the supervision of Project Manager or assigned Supervisor. Perform utility designating, vacuum excavation activities, and survey support (as needed). Lead and support SUE office activities to include reviewing utility records, contacting utility owners, providing status reports, and performing QA/QC. Diagnosing and resolving complex technical issues while maintaining high levels of customer satisfaction. Collaborating with internal teams to improve operational processes and identify solutions to recurring issues. Providing guidance and technical support to lower-level field technicians. Provide input on process improvement to increase efficiency and quality of work. Manage field data, take quality notes, document problems, and coordinate with the project team to ensure project completion. Documenting all service activities, including repairs, installations, and inspections, in accordance with company protocols. Review and approve these items if field staff report directly to you, as applicable. Willingness to obtain and maintain a DOT Medical Card for the purpose of driving non-CDL vacuum excavation trucks. Other training on equipment and safety may be requested as needed. Ensuring safety and compliance with company and industry standards in all field operations. Access to a company-provided vehicle as the primary means of transportation for work-related activities. Perform any other duties as assigned. Required Competencies, Skills, and Abilities Ability to pass criminal background and drug screens. Possess a valid driver's license. Ability to prioritize tasks and to delegate them when appropriate. Ability to work in a fast-paced, small business environment. Familiarity with software and technology specific to the industry. Proficient organizational and time management skills with proven ability to meet deadlines. Proficient with Microsoft Office 365 Suite or related software. Familiarity with computer-aided drafting (CAD) software and/or others of the like. Excellent communication skills and a positive attitude. Ability to travel as needed, which accounts for roughly 50% of the position, but may vary from time to time. A willingness to obtain a Department of Transportation (DOT) Medical Examiners Certificate to operate Company equipment up to 26,000 pounds is preferred. Possession of a Real ID (or the ability to obtain a Real ID) is preferred. Education and Experience High school diploma or equivalent required; technical or vocational training in utility locating or a related field is a plus. Minimum of 5 years of experience in a field technician role, preferably in the utility industry. Strong technical knowledge of utility systems (electricity, gas, water, or telecommunications). Familiarity with utility installation, maintenance, and troubleshooting procedures. Ability to interpret technical drawings, blueprints, and schematics. Physical Requirements Ability to sustain prolonged periods of work standing, walking, bending, stooping sitting, and other potential movements in varying weather conditions and terrains. Ability to remain seated or standing for prolonged periods of time. Comfortable working outdoors in various weather conditions and physical environments. Ability to lift or carry 50+ pounds as needed. Ability to push and pull heavy equipment that may exceed 30+ pounds, as needed.