Field Project Specialist GOJO Industries - 3.5 Orlando, FL Job Details Full-time $43,000 - $59,000 a year 1 hour ago Benefits Health savings account AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Employee discount Professional development assistance Life insurance Qualifications Customer communication Teamwork Driver's License Bachelor's degree Attention to detail Problem-solving Time management Full Job Description Information about #32768

Field Project Specialist Work Location:

this role is based out of central FL and travels 100% of the time (typically Monday through Friday) The expected starting pay for this role is between $43,000.00 - $59,200.00 per year. Within this range, an offer will depend on factors such as level of experience and technical competencies relevant to this specific role, as well as internal equity considerations. In addition to base pay, all GOJO team members are bonus eligible and eligible to receive paid vacation, sick time and paid company holidays. Our comprehensive benefits package includes major medical, dental, vision, life insurance, parental leave, 401(k), tuition reimbursement and many other benefits. Click Here for a complete list. Role Objective Execute pre-installation site assessments for dispensing systems installation projects to determine accurate materials requirements Execute quality assessment, technical troubleshooting, post-installation audit, installation support, and other tasks in the field as directed in support of company strategies Create relationships with project champions at customer facilities in support of installation and service projects Collaborate within the Field Operations team and across functions to support the implementation of dispensing systems solutions at customer locations Collaborate with installation/service partners and customers to as needed to support the implementation of dispensing systems solutions at customer locations Support selling team as a "subject matter expert" during sales calls and service visits Support other activities as needed to strengthen and extend GOJO's presences in dispensing systems markets. Essential Functions and Responsibilities Professional execution of pre-implementation planning processes, installation audit and support, and post-implementation service including appropriate/timely internal and external communication Meet/Exceed service commitments for implementation and post-implementation support programs Defuse volatile customer situations by listening intently, identifying the key pain point, and offering service/support where appropriate Help customer understand root cause of dispenser/system performance issues and ensure recommended resolution will meet customer's expectations Fully support dispensing system warranties Is attentive to customer needs/requests outside area of expertise/responsibility. Escalates customer requests to appropriate internal resources for resolution Activities/interaction support long-term customer relationships Leverage internal network to ensure high levels of customer satisfaction Partner with field sellers to understand and meet customer/end-user expectations Plan and execute daily/weekly work autonomously (remote) Plan/manage schedules to support timely site survey, service, and audit activities. Coordinate closely with end-user (champion), GOJO Seller, GOJO Sales Ops, and GOJO Field Ops to ensure schedules and expectations are aligned Complete daily, weekly, and monthly scorecarding as needed to monitor results Skillfully assess customer and end-user leadership environments to identify formal/informal leaders and influencers to support effective/timely communication throughout the survey, service, or audit Communicate with installers during onsite audits to provide feedback/direction on installation practices. Correct behaviors that do not comply with GOJO installation standards and expectations. Seek support from GOJO installation management team to address significant concerns. Act quickly to resolve technical issues leveraging multiple resources Balance multiple projects in various stages of implementation and various locations with various team members concurrently. Adjust quickly as required by end-user schedule changes Coordinate with logistics team to ensure timely/complete delivery of necessary material Partner with clinicians, engineers, product management, and sales throughout project to share learnings in support of product/service improvement/development efforts Provide timely post-implementation service for

SMARTLINK

™ (emerging technology, networked devices, big-data, infrared sensor placement) systems to address any system or device failures Education and Experience Four year technical degree preferred In lieu of degree, equivalent work experience required with a minimum one year experience in Quality Assurance, Technical service, or Customer Service Background in dispensing, field service knowledge may offset education/experience requirements Lean Six Sigma and/or project management certification a plus Other qualifications include: Intermediate level of proficiency with MS Word, Excel, and PowerPoint Demonstrated ability to communicate ideas clearly and concisely to leadership Demonstrated ability to prioritize and balance multiple priorities and projects Supervision/Coordination Influence of and close coordination with employees who do not report to this position is critical to the success of the role Travel Requirements Overnight Travel - 100% - required Valid driver's license required with acceptable points limit attained FLSA Status Non-Exempt For more than 80 years, our company has been powered by people who are energized by helping the world experience greater health and well-being. The positive impact of our PURELL® hand and surface hygiene solutions is driven by our global community of highly collaborative and talented team members who love to learn, innovate, care for each other, and deliver our Purpose of Saving Lives and Making Life Better. We look for people who are inclusive, results driven, customer-focused, and passionate about impacting the health and well-being of people, businesses, and communities around the world. If this inspires you, please join us at Clorox Purell.

To Apply:

If you're interested in joining the team at Clorox Purell, we'd love to hear from you. To apply, please complete our online application and include your resume and a cover letter that helps us get to know you a bit better. Because we focus on filling open roles, resumes not submitted through an application are not accepted. Clorox Purell is the business name of GOJO Industries, LLC, and we are an Affirmative Action and Equal Opportunity Employer. We value different backgrounds, experiences, and perspectives, and all qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. Applicants must be legally authorized to work in the United States. We kindly ask that recruiters, search agencies, or other third parties not submit candidates without prior written authorization from Clorox Purell, as we do not accept or compensate for unsolicited referrals.

Company Overview For more than 75 years, our organization has been dedicated to enhancing health and well-being through innovative hygiene solutions. Our passionate and collaborative team members drive the positive impact of our products, committed to saving lives and making life better worldwide.

Pay:

$43,000.00 - $59,000.00 per year

Benefits:

401(k) 401(k) matching AD&D insurance Dental insurance Disability insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Tuition reimbursement Vision insurance

Work Location:

On the road