L2

Field Technician Location:

Charlotte, NC/Remote work options after training

Salary:

$60,000 - $75,000 +

Benefits Benefits:

Medical, Dental, Simple IRA w/match,

Holidays, PTO, Travel Reimbursement Job Type:

Full-Time Typical Hours:

Mon-Fri; 40 hrs. (Flexible)

Travel:

up to 50% local (day travel) only

Start Date:

ASAP Sponsorship not available L2 Field Technician Description Our client, a North Carolina-based Managed IT Services provider, is seeking a skilled L2 Field Technician to support their client base in the Charlotte area. This role blends onsite client support with remote help desk work and is ideal for a customer-focused technician who thrives in an MSP environment. You will support client infrastructure across Microsoft 365, Active Directory, networking, and end-user systems, while exercising strong judgment around onsite vs. remote resolution. The ideal candidate is technically capable, highly organized, and confident working independently in client-facing situations. This is an exciting opportunity with a small, agile, and growing company that will invest in your success by providing the technical training necessary to become an expert in the field.

Note:

During the first two weeks, this role will require daily attendance to the Winston-Salem office to support onboarding and training. L2 Field Technician Responsibilities Provide onsite and remote technical support to external clients Resolve 5-10 support tickets per day Manage and support Microsoft 365, Active Directory, Azure, and end-user systems Troubleshoot desktops, servers, networking, printing, and peripheral hardware Perform onsite hardware installations and new client onboardings Configure and deploy workstations, servers, and networking equipment Identify when onsite visits are required and optimize travel efficiency Interface with vendors for hardware and warranty support Maintain accurate documentation, procedures, and client records L2 Field Technician Qualifications 3+ years of IT support experience required (MSP experience strongly preferred) Strong working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, wireless) required Proficiency with Active Directory and Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) required Experience installing, configuring, and supporting end-user hardware and servers required Excellent communication skills with a strong customer service mindset required About #twiceasnice Recruiting Across industries, roles, and North America, we help clients quickly attract top talent with custom-built searches. With the lowest fee in the industry, the longest guarantee, and commission-free senior recruiters - we align our interests with the long-term success of every placement. Need recruiting help? www.twonice.com

Pay:

$60,000.00 - $75,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Application Question(s): This position requires up to 50% of local travel to client sites in the local Charlotte, NC Metro. Any concerns? This position requires you to be onsite for the first two weeks in Winston-Salem, NC HQ for training. Any concerns? Where are you located? What is your desired salary? Do you have any industry-related certifications? Please list if so.

Experience:

MSP (managed service provider): 2 years (Preferred)

Active Directory:

1 year (Required)

Exchange Online:

1 year (Required) networking configuration (TCP/IP, DNS, DHCP, VPNs, wireless): 1 year (Required)

License/Certification:

driver's license (Required)

Work Location:

Hybrid remote in Charlotte, NC 28270