Telecommunications Engineer/Technician Insight Global - 3.8 Fort Worth, TX Job Details Full-time | Contract $37 - $41 an hour 16 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Telecommunications network troubleshooting Nortel Avaya Network infrastructure High school diploma or GED Troubleshooting audio issues Technical customer support solution Voice over internet protocol (VoIP) configuration Network routing Telecommunications data network configuration

Full Job Description Overview:

Insight Global is seeking a Telecommunications Engineer to support and maintain enterprise voice and communications infrastructure across the organization of a healthcare client. This individual will be responsible for configuring, troubleshooting, and optimizing telecom systems with a strong emphasis on Avaya Aura, AudioCodes Session Border Controllers (SBCs), and NetSapiens platforms. The ideal candidate will have experience supporting VoIP environments, SIP trunking, telecom migrations, and voice infrastructure in a large enterprise setting.

Key Responsibilities:

Administer and support the organization's Avaya Aura environment Manage and troubleshoot AudioCodes SBC infrastructure Support NetSapiens voice platform and telecom services Diagnose call quality, connectivity, and routing issues Configure voice systems, SIP trunks, and telecom circuits Respond to telecom incidents and provide technical support to end users Assist with telecom upgrades, deployments, and infrastructure improvements Work closely with networking and infrastructure teams to ensure reliable voice services

Requirements:

High School Diploma or GED. 3+ years experience supporting and troubleshooting telecommunications infrastructure, including voice/data circuits, network routing and switching, and end-user technical support. Hands-on experience configuring, installing, and maintaining telecommunications systems such as Nortel, Vocera, and ShoreTel. Experience with Avaya Aura admin and support, supporting AudioCodes SBCs, and NetSapiens platform admin. Understanding of VoIP, SIP, SIP trunking, and call routing. Agreeance to the required health screenings

Preferred Qualifications:

Healthcare experience Experience with Genesys Cloud CX Relevant IT certifications

Pay:

$37.00 - $41.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Education:

High school or equivalent (Required)

Experience:

Telecommunication Technician:

2 years (Required)

Avaya:

1 year (Preferred) Ability to

Commute:

Fort Worth, TX 76104 (Required)

Work Location:

In person