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Technician, Field Ops - Enterprise & Business
Career Insights for Telecommunications Field Technician
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What they do
A Telecommunications Field Technician telecommunications Field Service Technician installs, repairs and maintains voice, data and video systems for a company's customers at the customer site. Prepares and documents a customer's network prior to implementing telecommunication system. Installs IP, network equipment and facilities. Acts as the first point of issue resolution, responds to field engineering issues and troubleshooting telecommunication problems. May train less experienced field technicians.
$66,197 / year median in Texas
+10% projected growth
Job Description
Technician, Field Ops - Enterprise & Business Ezee Fiber - 3.3 Houston, TX Job Details Full-time 22 hours ago Qualifications Equipment service recordkeeping Telecommunications network troubleshooting Field service equipment repair Post-sales product instruction On-site technical support Maintenance repair procedures Responding to infrastructure failures Serving clients Network communication equipment reconfiguration Communication system installation Cable testers Mid-level Laboratory test results documentation Network infrastructure User training (technical support) Maintenance activity documentation Post-sales client support Fiber optic systems installation Voice over internet protocol (VoIP) configuration Field engineering equipment installation Equipment testing Cross-functional collaboration Safety standard operating procedures Telecommunications data network configuration Field engineering Optical Time-Domain Reflectometer (OTDR) Service level agreement (SLA) management Full Job Description At Ezee Fiber, our success is built on delivering Speed, Simplicity, and Service in everything we do. Guided by our core values of Integrity, Compassion, Accountability, and Collaboration , we empower our employees to do the right thing, support one another, take ownership of their work, and work together to deliver exceptional experiences for our customers and the communities we serve. The Technician, Field Operations - Enterprise & Business, is responsible for the installation, activation, maintenance, troubleshooting, and repair of fiber-based services for Enterprise and Small-to-Medium Business (SMB) customers. This role delivers high-quality connectivity solutions, including Dedicated Internet Access (DIA), Ethernet, VoIP, and other business services while ensuring exceptional customer service and adherence to service-level agreements (SLAs). Install and activate enterprise and SMB fiber services. Perform fiber splicing, termination, testing, and troubleshooting. Install, configure, and support customer-premise equipment (CPE), routers, switches, and VoIP equipment. Complete DIA, Ethernet, and managed service installations. Use OTDRs, power meters, and other test equipment to verify service quality. Troubleshoot service outages and perform repairs as needed. Work closely with the NOC, Engineering, and Customer Support teams during installations and service restorations. Maintain accurate work orders, documentation, and test results. Educate customers on services and equipment functionality. Follow all company safety procedures and industry standards.