JOB SUMMARY

Provide centrally managed technical support in the areas of alarm panel, access control and IP video equipment installation and programming, diagnostic and service support, customer account support and support to contract field technicians.

Pay:

$ 38.00 - $42.00 hourly

Schedule:

Monday - Friday, Dayshift Core Duties Include Installs, inspects, tests and services alarms and other protective devices and equipment as assigned, within the scope of knowledge base and in compliance with manufacturers guidelines and safety practices. Keeps client and supervisor informed of faulty equipment and/or delays restoring equipment to fully operational capacity. Prepares logs, reports or service orders as required by the position; writes or types reports or enters information in a computer using standard grammar; inspects logs and takes action as required. Works with contract field technicians to provide support for the repair, replacement and installation of alarm systems. Communicates with technical staff, management, company representatives, and end-users regarding alarm testing, service and procedures. Interprets available data to diagnose and arrange for on-site service when necessary. Carries out specific tasks and duties of a similar nature and scope as required for the assigned position.

MINIMUM QUALIFICATIONS AT ENTRY

Additional qualifications may be specified and receive preference, depending upon the nature of the position. Basic Requirements US Citizenship preferred Must be at least 21 years of age. Must have a High School Diploma or GED Ability to drive to assigned sites and preform assigned duties Maintain a valid driver's license and satisfactory driving record Must be willing to participate in the Company's pre-employment screening process, including drug screen and background investigation. Ability to acquire and maintain a DoD secret clearance

Education/Experience:

High School Diploma or G.E.D. Have a minimum 2 year previous work experience in the alarm monitoring, installation or service industry preferred

WORKING CONDITIONS

(Physical/Mental Demands) With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include: Maintaining composure in dealing with clients and staff, occasionally under conditions of urgency and in pressure situations. May be exposed to stressful situations. May be required to work overtime without advance notice, and to work assigned shifts in a facility providing 24/7 operations; Frequent and prolonged sitting for up to 8 hours a day in front of computer screens. Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling. Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds. Close vision, distance vision, and ability to adjust focus. May be exposed to or required to handle sensitive and confidential information. A Word about

EEO, Pay Transparency and Other Requirements:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Type:

Full-time Pay:

$38.00 - $42.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Referral program Vision insurance

Education:

High school or equivalent (Required) Security clearance: Secret (Preferred)

Work Location:

In person