General Statement of Duties Provides basic and routine first line Tier I technical support to end users in one assigned County department, which may include supporting department staff and/or operations at multiple locations; ensures proper computer, peripheral, wireless device and other department-specific technology and equipment connectivity, functionality and operation so that staff can accomplish their assigned duties and assist/support their customers; does related work as required. Essential Duties Sound working knowledge of personal computer technologies and network/telecommunications, network and systems architecture and equipment as well as common business software and office equipment, which may include A/V equipment and wireless devices and technologies; sound working knowledge of department-specific software, applications, databases, COTS, enterprise software, County-developed systems; sound working knowledge of department-specific office and technology-related equipment installation, configuration and functionality/operation; sound working knowledge of data collection and management principles and practices; excellent organization skills with the demonstrated ability to plan and execute work effectively to successfully complete assigned tasks accurately and in a timely manner within established deadlines; ability to multi-task; professional integrity including the ability to maintain the integrity of confidential and/or time sensitive information and processes encountered while providing support to end-users; ability to read, and consistently comprehend, interpret, apply and communicate technical information accurately; sound political astuteness; sound critical thinking and problem solving skills with the ability to appropriately resolve a variety of questions and issues within established policies, guidelines, requirements and procedures; may require the ability to research issues and identify solutions; sound professional judgement with demonstrated ability to consider and weigh a variety of relevant factors and make accurate decisions or recommendations; ability to synthesize multiple types of data and make accurate appropriate determinations and recommendations; strong computer skills with ability to use computers, laptops, tablets and other devices, and to effectively, accurately and appropriately use typical business software, proprietary software and applications to complete assigned tasks; visual and hearing acuity sufficient to enable effective interactions and data collection; excellent written and verbal communication skills with the ability to interact professionally with end-users with diverse skill levels and functional needs and to establish and maintain effective working relationships; excellent interpersonal and communication skills to communicate technical information to non-technical audiences in user friendly language; ability to express ideas clearly and concisely, orally and in writing; ability to work independently and as part of a team; ability to collaborate effectively to establish and maintain a good working relationships with all levels of department staff, IT Department staff, vendors, and other relevant stakeholders; personal accountability including teamwork and establishing and maintaining positive working relationships with end-users; and excellent customer service skills with the demonstrated ability to interact patiently, respectfully and with tact and courtesy with all end-users presenting with varying levels of understanding and needs in order to appropriately address requests, needs and issues. Must be able to positively and appropriately represent the County customers and other stakeholders. May require the ability to work on-call or a flexible schedule as needed. Ability to troubleshoot under pressure on an immediate deadline. Work with audio and lighting console specific and third-party control systems and software, integration of these systems into existing architecture. Ability to work independently and efficiently in multiple locations and under varying conditions. Train and guides end users on the operation of specialty hardware (audio and lighting device) and software's for Production /V applications. Communicates any issues and resolutions effectively and immediately as needed.

Additional Information Important:

Communications regarding your application will come from recruitment@henrico.gov and notifications@henrico.avature.net (our applicant tracking system). Please add both addresses to your safe sender list and check your spam or junk folder regularly. A criminal history record check and fingerprinting is conducted on all persons conditionally offered employment, including a conditional offer of initial employment, or a conditional offer to promote, demote, or laterally transfer an employee. This position requires possession of a valid Virginia driver's license. Minimum Requirements High school diploma required with relevant coursework completed at the high school or college level, and one (1) year of relevant work experience; OR, any equivalent combination of experience and training which provides the required knowledge, skills and abilities. Background Check Disclosure Applicants considered for employment must successfully complete the following background investigations/tests: Federal Bureau of Investigation (FBI) Criminal History Investigation State Police Criminal History Investigation Child Protective Services (CPS) Investigation (Dept. of Social Services, JRJDC, Juvenile Detention Home) EEO Statement The County seeks to hire the best-qualified applicants available for each position vacancy, without regard to race, color, religion, national origin, pregnancy, childbirth or related medical conditions (including lactation), age, marital status, disability, sexual orientation, gender identity, or military status, status as an organ donor, or any other characteristic protected by law (except where such is a bona fide occupational qualification).