Job Description Job Title:

Computer Specialist FLSA Status:

Non-Exempt Grade:

6 - $20.64 - $25.29

Department:

Information Technology Reports to: Director of Information Technology Job Summary The Computer Specialist performs installation, operation and maintenance of computer systems for extensive computer labs and sub-enterprise network operations; troubleshoots network, communications and video systems; researches and evaluates software, hardware and peripheral purchase options; installs and maintains sub-enterprise physical data plant; acts as liaison between Information Technologies and the Institution by providing technical support while working under minimal supervision. Essential Functions (Employees of the District must be able to perform, with or without reasonable accommodations, the essential functions of the position as detailed in this section.) Serve as a technical resource to the institution; provide technical assistance and advice to faculty, staff, and students with computer, data or telecommunications related hardware, software, and peripheral questions by phone or in person. Perform computer hardware repairs and installations. Respond to system failures and restore systems to normal operating levels. Troubleshoot computer, network, audiovisual, telecommunications, connectivity, application-based or server-related problems. Confer with and advise faculty, staff, students, and other personnel concerning computer information requests, services, and needs; maintain production support for systems by working with customers on upgrades, enhancements or new products. Provide computer training; write or maintain user documentation/material for software applications and connectivity issues. Support the integrity, availability, and protection of networks, data, system hardware, and associated software, including backups and updates, and documentation. Contribute to the overall success of information technology services by performing all other essential duties as assigned. Minimum Qualifications (Employees of the District are required to possess a minimum proficiency level of English, both written and spoken, that will enable them to communicate safely, effectively, and efficiently with students, co-workers, and the public.) Associate degree or one year of experience in desktop or helpdesk support. Possess a valid Class C driver's license. Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities. Ability and willingness to work evenings, weekends, and/or be on-call, as needed. Preferred Qualifications One year supporting computer systems in a large-scale network environment. One year of computer operating system installation, maintenance and upgrade. One year of network cable plant installation. One year of computer hardware installation, repair, and maintenance. Competencies for

Successful Performance Knowledge of:

Office procedures, methods and computer equipment and programs. Work safety principles and practices. Current computer and telecommunications technologies. Current operating system technologies. Current Office application and end user functions. Operation in common software packages, utility programs, and technical support tools. Effective troubleshooting techniques. Computers and audiovisual systems. Capabilities and limitations of current software, hardware, and telecommunications systems. Information security principles, password management, access controls, and file protection protocols. Basic and routine LAN systems. Basic and routine network protocols and topologies. Current physical data plant installation standards and techniques.

Ability to:

Understand and follow safety procedures. Organize work tasks and work independently. Meet work schedules and deadlines. Understand and follow oral and written directions. Troubleshoot and resolve computer, software, network, and system-related issues using appropriate diagnostic techniques and protocols. Install, maintain, and configure software, hardware, and peripherals. Read and comprehend technical information relating to proprietary software, hardware, peripherals, and computer or telecommunications hardware. Communicate technical information clearly and concisely, both verbally and in writing. Establish effective working relationships with users, operators, programmers, vendors, and supervisors. Advise and support users regarding technology requests, services, needs, upgrades, enhancements, and new products. Keep accurate and detailed records and perform associated data analysis. Meet demanding timelines. Research industry trends and technology developments and provide recommendations. Travel between college locations or work sites as needed. Effective verbal and written communication skills. Maintain confidentiality, professional boundaries, and appropriate handling of information processed, stored, or accessed through college systems. Work as a team member. Demonstrate knowledge of, respect for, and skills to engage with those of other cultures or backgrounds is required.

Skill in:

Performing various duties, frequently changing from one task to another. Interpersonal skills necessary to develop and maintain appropriate and effective relationships in the workplace. Supervisory and Management Responsibility None Physical Demands (The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.) Move 75 pounds from floor to desktop and desktop to floor. Prolonged periods of sitting or standing at a desk May be required to lift objects in excess of 25 lbs.

How To Apply:

• Please apply at https://www.schooljobs.com/careers/gillettecollege.

• Email questions to hrteam@gillettecollege.org. Equal Opportunity and Affirmative Action Employer Gillette Community College District is an equal opportunity institution and as such, does not discriminate on the basis of race, sex, color, national origin, religion, age, veteran status, political affiliation, disability, sexual orientation, gender identity, or any other characteristic protected under applicable federal, state, or local law in admission or access to or treatment or employment in its educational programs or activities. Direct inquiries or complaints to Shantel Moore, Human Resources Director, 300 W Sinclair Drive, Gillette, WY 82718, or smoore@gillettecollege.org, or the U.S. Department of Education, Office for Civil Rights, 1244 Speer Blvd., Ste. 310, Denver, CO 80204-3582, 303-844-5695 or

TDD 303-844-3417.

Job Type:

Full-time Pay:

$20.64 - $25.29 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Retirement plan Tuition reimbursement Vision insurance

Work Location:

In person