Purpose Independently performs complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment. May require some direction or guidance from the Service Manager, Service Location Manager, or Shop Foreman. Responsibilities Performs diagnostics and repairs on John Deere equipment and technologyMentors Service Technician Trainees and Service TechniciansConducts or supports customer clinicsAccountable for billable time and assigned work ordersResponsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of informationMay participate in Service EDUCATE Training programs required for the development of skills and knowledgeOperates and maintains vehicles, tools and equipment required to perform job responsibilitiesMaintains a clean work area and performs work in a neat and orderly fashionFollows all safety rules and regulations in performing work assignmentsMaintains current knowledge of John Deere and competitive products Experience, Education, Skills and Knowledge 3+ years of experience performing service repairs; demonstrated experience consistently meeting performance metrics preferredExperience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician's specialtyExperience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipmentExperience operating tools and equipment for diagnostic purposesExperience with basic computer functions; experience using Service ADVISOR™ or other computer based diagnostic repair tools preferredExperience working cooperatively in a team environmentExperience communicating effectively verbally and in writingMust have an adequate toolset to perform job responsibilitiesAbility to lift at least 75 lbs repeatedlyHigh School Diploma, GED, or equivalent experience required; Associates degree preferredValid driver's license required; CDL (Commercial Driver's License) preferred Ag-Pro provides a comprehensive range of benefits for all full-time positions that includes medical, dental, vision and a matching 401-K retirement plan along with a variety of other optional benefits. Ag Pro Companies is a Drug Free Workplace and Equal Opportunity Employer All positions require pre-employment screening. Must be authorized to work in the United States.