Description MISSION To provide safe, quality maintenance on passenger vehicles and heavy duty equipment.
ESSENTIAL DUTIES
Diagnose, recommend, and complete vehicle alignment on commercial trucks and other vehicles based on guest needs. Balance wheel assemblies and perform commercial tire service. Pursue training opportunities for development into completing other vehicle services on commercial trucks, including but not limited to brake work, suspension services, axle work, and oil and lube services. Document work performed on service ticket Maintain tools and a clean work area Embrace Purcell's culture of safety and perform all jobs in a safe manner Protect company assets Regular attendance in accordance with assigned schedule Ability to perform physical requirements as listed in job description Other essential and non-essential duties, as assigned by management Requirements
Associate's Degree or Trade School Minimum Job-Specific Experience:
3-5 years
Management Experience:
N/A Driver's License Required:
Yes Other Job-Specific Licenses or Certifications Required:
Tire Industry Association ATS certification, ASE certifications, vendor-provided training
REQUIRED KNOWLEDGE, SKILLS, & ABILITIES
(KSA's)
Job-Specific KSA's:
Tire & Automotive Industry - Essential industry information including tire brands, designs, treads; proper safety and functional procedures, and relevant customer markets. Mastery of all major automotive emissions, engine management, and electrical systems Mechanical — Knowledge of automotive vehicles and tools, including their repair, and maintenance. Customer Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed. Repairing — Repairing machines or systems using the needed tools. Troubleshooting — Determining causes of operating errors and deciding what to do about it.
Tools & Technology KSA's:
Equipment Selection — Determining the kind of tools and equipment needed to do a job. Phone Systems - Ability to operate phone systems for the effective communication of information to interested parties
Cognitive KSA's:
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Service Orientation — Actively looking for ways to help people.
Communication KSA's:
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Writing & Speaking — Communicating effectively in writing and interpersonal speaking as appropriate for the needs of the audience.
