Bus Traffic Controller (Transportation)

REQUIREMENTS AND PREFERENCES 2026 B

enefits of Broward County Employment High-Deductible Health Plan - bi-weekly premiums: Employee $10.90 / Family $80.79 Includes a County Funded Health Savings Account of up to $2000 Annually Consumer Driven Health Plan - bi-weekly premiums: Employee $82.58 / Family $286.79 Eleven (11) paid holidays each year Vacation (Paid Time Off) = 2 weeks per year Tuition Reimbursement (Up to 2K annually) Up to 40 hours of Job Basis Leave for eligible positions Paid Parental Leave Florida Retirement System (FRS) - Pension or Investment Plan 457 Deferred Compensation County matches up to $2,000 a year

Please Note:

This job announcement will remain open until sufficient number of applications are received and may close at any time. The Broward County Board of County Commissioners, Transportation Department is seeking qualified candidates for Bus Traffic Controller in the Command Center and Customer Service Section.

GENERAL DESCRIPTION

The Bus Traffic Controller (BTC) must demonstrate knowledge of the operational characteristics of a fixed route transit system; this includes knowledge of schedules, forms, routes, regulations, rules, and procedures. The BTC must have the ability to analyze and evaluate data, determine data requirements, and prepare detailed and accurate recommendations and reports. Additionally, have the ability to understand, interpret and effectively communicate oral and written instructions with the ability to speak clearly with good diction, the ability to work in a high stressed environment, the ability to work a variety of shifts and days off with occasional unscheduled mandatory overtime, and have knowledge of advanced CAD/AVL transit dispatching systems and knowledge of the arterial and secondary road networks of Broward, Miami-Dade, and Palm Beach County, and knowledge of Microsoft Office Suite (Outlook, Word, Excel, etc.).

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

Requires four (4) years of experience in mass transit or transportation operations, including two (2) years of transit operations supervisory experience to have included either scheduling, dispatching, communication, or operational data analysis.

SPECIAL CERTIFICATIONS AND LICENSES REQUIRED

Must possess and maintain a valid Florida Driver's License for duration of appointment.

OTHER REQUIREMENTS

Must work rotating shifts, weekends, holidays, and mandatory overtime as required by a 24/7 operations environment. Must be able to work at multiple field locations in Broward County to include periodic rotation between the field locations based on operational needs.

PREFERENCES

Associate Degree or higher in Business, Public Administration, Transportation Planning or closely related field Transportation Leadership Program (TLP) Transportation System Analysis Certification Transit Management Certification or Equivalent Transit Safety and/or Security Certification Rail Traffic Control Operations Experience One (1) or more years CAD/AVL Experience One (1) or more years MIDAS, Trapeze Ops, Giro/Hastus or Equivalent Experience One (1) or more years Operations Control Center Experience One (1) or more years operating/managing in a Union environment Experience

SCOPE OF WORK

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary. Works a variety of shifts and scheduled days off as assigned including weekends and holidays. Participates in occasional unscheduled or mandatory overtime based on operational needs. Travels between assigned garages as required and participates in periodic rotations based on the needs of the organization. Participates in the operation of communications within a Control Center. Provides direction and notification to specific personnel not to exclude special events and emergency situations. Coordinates system operations and personnel during regular service hours, emergency conditions and emergency situations. Responds to notifications to include SMS messages, emails, radio and phone in a professional manner to provide excellent customer service to all internal/external staff, customers, and stakeholders. Communicates effectively, verbally, and in writing using web-based tracking and communication systems (CAD/AVL). Monitors and controls bus movements to deliver efficient service through the CAD/AVL system. Maintains route and schedule adherence, mitigating delays by following standard operating procedures pertaining to headway management. Prepare and complete forms, reports, and incident documentations using web-based systems. Performs related work as assigned.

Competencies Tech Savvy :

Anticipates and adopts innovations in business-building digital and technology applications. Successfully leverages the latest technologies to increase performance. Quickly embraces and masters new technological advances adopted by the organization. May help others learn the terminology.

Manages Complexity :

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Quickly determines the most critical data and focuses analysis there; recognizes even subtle symptoms that indicate problems; probes deeply for root causes; uses systematic problem-solving methods. Well.

Decision Quality :

Makes good and timely decisions that keep the organization moving forward. Consistently demonstrates strong judgment; may be sought out by others for expertise and guidance. Takes smart, independent action in urgent and non-routine situations, knows when to escalate for others' involvement.

Plans and Aligns :

Plans and prioritizes work to meet commitments aligned with organizational goals. Outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.

Optimizes Work Processes :

Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Pays close attention to a variety of metrics and benchmarks; determines both major and subtle ways to optimize processes. Swiftly resolves process breakdowns; takes steps to ensure that problems do not recur.

Ensures Accountability :

Holds self and others accountable to meet commitments. Accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.

Communicates Effectively :

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Disseminates knowledge, insights, and updates in a polished, precise, and compelling manner. Demonstrates a deep interest in others' comments. Creates rich documents and reports.

Situational Adaptability :

Adapts approach and demeanor in real time to match the shifting demands of different situations. Takes steps to adapt to changing needs, conditions, priorities, or opportunities. Understands the cues that suggest a change in approach is needed; adopts new behaviors accordingly.

WORK ENVIRONMENT

Physical Demands Physical demands refer to the requirements for physical exertion and coordination of limb and body movement. Performs light work that involves walking or standing most of the time and involves exerting up to 20 pounds of force on a regular and recurring basis, or skill, adeptness and speed in the use of fingers, hands or limbs on repetitive operation of mechanical or electronic office or shop machines or tools within moderate tolerances or limits of accuracy. Unavoidable Hazards (Work Environment) Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken. Involves routine and frequent exposure to vibration; fumes and/or obnoxious odors.

SPECIAL INFORMATION

County Core Values All Broward County employees strive to demonstrate the County's four core behavioral competencies©.

Collaborates:

Building partnerships and working collaboratively with others to meet shared objectives.

Customer focus:

Building strong customer relationships and delivering customer-centric solutions.

Instills trust:

Gaining the confidence and trust of others through honesty, integrity, and authenticity.

Values differences:

Recognizing the value that different perspectives and cultures bring to an organization. Copyright © 2025 Korn Ferry.

ALL RIGHTS RESERVED

Americans with Disabilities Act (ADA) Compliance Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.

County-wide Emergency Responsibilities Note:

During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned. County-wide Employee Responsibilities All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies. All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.