Manager, Employee Housing

Year Round At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun. We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be

A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES . BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?

Stratton's team members are rewarded with job experience, opportunities for career advancement and some great lifestyle perks (eligibility based on employee type). Alterra Mountain Company Employee Pass - free lift access & discounts at Alterra resorts Free or discounted multi-resort dependent season passes Free or discounted IKON pass Discounted golf & fitness center memberships Employee childcare rates & discounted seasonal programs Retail + F&B discounts Friends & family tickets Onsite medical clinic Medical, dental, vision, life, disability, EAP, HSAs, & FSAs 401(k) plan with company match Discounted tuition plan Paid parental leave Paid sick time, FTO, Vacation Additional perks & benefits for year round employees

POSITION SUMMARY

This role leads the day-to-day operations of Stratton's employee housing portfolio, ensuring stable resident experience, consistent execution, and operational alignment with established financial and governance frameworks. This role focuses on execution, resident engagement, staff supervision, and operational coordination. This is a full-time year-round, benefit eligible position. The annual compensation range for this role is $60,000 - $70,000.

ESSENTIAL DUTIES

Oversee day-to-day housing operations across all properties Manage resident assignments, leasing, deposits, rent collection, and accurate record-keeping Ensure seamless arrival, check-in, and move-out processes Serve as primary point of contact for resident concerns and operational issues Oversee communication and enforcement of housing rules and policies Partner with Facilities and Maintenance for completion of repairs and inspections Execute seasonal readiness plans Escalate recurring or systemic issues to Senior Manager Supervise, provide scheduling, coaching, and performance management to direct reports Ensure Resident Assistants understand and operate within defined scope and reporting expectations Maintain accurate occupancy data and support revenue forecasting by providing timely operational inputs Track key operational metrics including occupancy, turnover, maintenance volume, and resident feedback Support monthly reporting and variance discussions with Senior Manager Coordinate transportation programs and partnerships (e.g., MOOver bus system) Support community-building initiatives and cultural exchange programs Promote safe, inclusive, and well-maintained housing environments Additional duties as assigned

QUALIFICATIONS, KNOWLEDGE, SKILL & ABILITY REQUIREMENTS

Bachelor's degree in Business, Hospitality, or related field preferred; equivalent experience considered 3 - 5 years of property management, hospitality operations, or employee housing experience, required Strong operational management skills Ability to manage multiple priorities in a 24/7 environment Comfortable working within established financial and policy frameworks Valid driver's license required

TRAVEL REQUIREMENTS

Local travel between Stratton and housing locations

PHYSICAL DEMANDS AND WORKING CONDITIONS

This position may be required to work evenings, weekends and holidays. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. An Equal Opportunity Employer