Pay Range:

Hourly +

Piece Rate Pay Range:

Hourly+ Piece Rate Current Piece Rate (Additional compensation for completed installation): $25/successful installation\n$25/ successful priority service call\n$15/ successful service call

Additional Benefits:

Mileage Reimbursement\nTablet Provided\nPhone Provided\nGrowth Opportunities Essential Duties and Responsibilities Install and troubleshoot CaptionCall phones\nCourteously train customers on how to use the phone and its features\nPromote the CaptionCall service\nAssist Outreach Specialist with lead generation activities as needed\nGuide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business\nAbility to meet or exceed Installer/Trainer expectations and maintain established goals set forth by department management\nComplete service calls as assigned\nAccurately maintain customer records\nComplete required reports and submit invoices and feedback on customer interactions\nRetrieve and clean phones of former customers\nMaintain adequate inventory of equipment and supplies in order to service customers\nAdapt to new responsibilities as necessary\nOther duties as assigned Supervisory Responsibility This position has no supervisory responsibilities.

Education Minimum:

High School Diploma or GED Experience Preferred Experience:

Basic computer knowledge and experience\nSales experience\nExperience working in the hearing health field\nExperience working with senior citizens Knowledge, Skills, and Abilities Provide excellent customer service\nAbility to effectively communicate in English through reading, writing, speaking and listening\nAbility to work evenings and weekends as needed\nAbility to drive and travel via air as needed\nAbility to tailor to unique needs of individual customers\nMust be reliable, organized and punctual\nAbility to adapt to constantly changing environments\n

Preferred:

Fluency in English and Spanish preferred Working Conditions and Physical Requirements Able to sit/ stand for a long period of time in an office environment\nDexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components\nRegular and predictable attendance required. Our Mission...Harnessing the power of language, we connect diverse people and enrich the human experience. Our Vision...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words. As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson's impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees. Disclaimer This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications and CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence. Apply today!

https:

//sorenson.com/company/careers/

Equal Employment Opportunity:

CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer. #CaptionCall Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.\nFor further information, please review the Know Your Rights notice from the Department of Labor.","accountId","39184311","Sorenson 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