Lolich Heating & Cooling is looking for a dependable and organized part-time HVAC Office Assistant / Dispatcher to help manage our day-to-day office operations. We are a growing HVAC company serving residential and light commercial customers in the St. Louis area. This is a hybrid position. Most day-to-day work can be performed from home using a company-provided laptop and business cellphone. Initial training and occasional in-office work or meetings will take place at our Chesterfield office. We are looking for someone who communicates well with customers, stays organized, and is comfortable learning new software and processes. HVAC office or dispatch experience is helpful, but it is not required. We are willing to train the right person. Responsibilities Answer incoming customer calls and respond professionally to customer questions Schedule and dispatch HVAC service calls and appointments Communicate schedule updates between customers and technicians Enter and maintain customer, property, and job information in Housecall Pro Create and update jobs, estimates, invoices, and customer notes Follow up with customers regarding estimates, scheduling, and outstanding items Help track service calls, maintenance appointments, and ongoing jobs Assist with collecting and recording customer payments Maintain organized digital records and basic office paperwork Communicate with vendors and suppliers when needed Help management keep daily operations organized and customers informed Qualifications Strong communication and customer service skills Comfortable answering phones and speaking with customers Dependable, organized, and able to follow through on tasks Basic computer skills and ability to learn new software Comfortable with email, online scheduling, and basic office applications Ability to manage several tasks while keeping accurate records Previous office, customer service, scheduling, or dispatch experience is preferred but not required HVAC or home-service industry experience is a plus Housecall Pro experience is a plus, but we will provide training Position Details Part-time, approximately 20-25 hours per week Hybrid — primarily work from home with initial training and occasional in-office work at our Chesterfield, Missouri office $20•23 per hour depending on experience Opportunity for additional hours and responsibilities as the company grows. We are looking for someone who wants to become an important part of our operation—not simply answer phones. The right person will help us provide better communication to our customers and build an organized system that supports our technicians and future growth.

Pay:

$20.00•$23.00 per hour Expected hours: 20.0•25.0 per week

Benefits:

Flexible schedule

Work Location:

Hybrid remote in Chesterfield, MO 63005