The Vendor shall provide the following services as part of the Pre-Stay Inspection for each property: Home is
Guest-Ready:
All areas, surfaces, appliances, and furnishings in the home are cleaned, organized, and free of clutter. Rooms should be arranged according to Company specifications to ensure a welcoming environment.
Outside Areas Guest-Ready:
Ensure all exterior areas including pool, patio, and porch are cleaned. Furniture must be arranged in a welcoming and organized manner, free of debris or clutter.
Welcome Amenities Are Placed:
Vendor is responsible for arranging and placing designated welcome amenities as specified by the Company for each property. These items may include welcome kits, toiletries, refreshments, or other items provided by the Company.
Reporting of Maintenance Issues:
During inspection, Vendor shall promptly identify and report any maintenance issues (e.g., broken appliances, plumbing issues, light bulbs, etc.) via the Company's reporting system. Maintenance issues must be logged before guest arrival to allow time for resolution.
Thorough Light Cleaning and Inspection:
Vendor is responsible to conduct a light cleaning for all areas of the home and ensure that all rooms, bathrooms, kitchens, and living spaces have been inspected for cleanliness, damage, and overall presentation.
Completing Guest Runs:
Fulfill in-stay guest requests (e.g., extra towels, toiletries, or specific amenities).
Resolving Inventory Requests:
◦ Process and fulfill inventory-related requests for property supplies or guest amenities. ◦ Maintain accurate tracking of inventory to avoid shortages or overstocking. ◦ Collaborate with local management teams to resolve any discrepancies or delays.
