Home Staging Design Manager

Home Staging Design Manager

REALESTAGED LLC - 3.0

Dundalk, MD Job Details Full-time $75,000 a year 20 hours ago Benefits 401(k) Paid time off Qualifications Customer communication Email customer support Residential interior design project Team leadership In-person customer service De-escalation techniques Conflict de-escalation

Full Job Description Benefits:

401(k) Bonus based on performance Paid time off Title . Home Staging Design Manager Duties. This is a high level design and client relations job that requires detailed understanding of interior decorating for housing going on sale, and also knowledge of how to manage a team as they work in the warehouse. This position will involve coordinating the company with the requirements of the customer, using calendars and customer management software. This position also does involve lifting furniture and a lot of movement in a warehouse

Skills Needed:

Customer service and de-escalation Understanding nuances of email/text communication with customers Ability to identify home styles Knowledge of interior design Knowledge in real estate and of the home selling process preferred 3+ years of management experience required Ability to lift 50lbs of furniture minimum Tasks Lead Design Curator Creating the Realestaged Design Template that all stylists would follow in the company. This Template is the only source that the Realestaged team can order furniture from. Making changes to current stagings and re-stagings for properties that are not meeting customer standards. Evaluating staged properties and instructing the team on correcting mistakes via photos and video Creating vision boards and design plans for customers Coordinating with stylists for customer expectations and making sure all notes are in the calendar/CRM Plan complicated stagings for Partial Stagings (customer furniture mixed with ours), model homes, short term rentals, or LUX (high end multi-million dollar homes) stagings. Team Management Coordinating the moving teams out the door in the morning with the proper furniture Manage the stylists and their schedules in conjunction with the Realestaged Operations Coordinator Involves some warehouse work in coordination with logistics team Liaison with the other virtual Design Coordinator for inventory management for luxury home staging jobs Coordinating pickups, shopping and ordering of inventory Training new stylists and re-certifications for movers Updating style guide as needed per leadership Design Quality Control Review photos and videos of all jobs before and after the staging to make sure they meet Realestaged standards Handle escalations from customers who are dissatisfied with our stagings Make outgoing calls to new clients to ensure they understand the Realestaged experience Realestaged Admin Tasks Send emails, texts and make calls to customers to update them on progress of the stagings Handle customer objections or questions regarding advice for home stagings Move staging dates within the calendar and CRM software Stylist Support Assist Stylists with selecting the furniture for stagings at the Realestaged Warehouse. This is done in person at the warehouse and does involve some carrying of furniture Occasionally go to stagings to assist as a stylist on a jobsite. This involves directing movers and manually styling the furniture at the house to create the finished look. TERMS. Start Date. Within 4 weeks of accepting the offer Employment. 40 Hours per week in the Realestaged warehouse Pay. Salary $65,000-$70,000

Schedule:

7am-3:30pm (30 minute lunch assumed)

Probationary Period:

90 days

Other Terms:

In person position that involves working on site either at the Realestaged Warehouse at 7721 Old Battle Grove Road, or on jobsites in the DMV area.