Job Description Responsible for the installation, operation, maintenance, repair, and modification of MFD printer equipment. Serves as the on-site technical expert, ensuring customer satisfaction through timely service delivery, troubleshooting, and training. Key Responsibilities Install, operate, and maintain MFD printer equipment to meet customer specifications. Diagnose and resolve technical issues, recommending solutions aligned with product and customer requirements. Conduct product assessments and technical analysis for implementations and enhancements. Deliver technical training and product briefings to customers, vendors, and internal teams. Act as the primary on-site representative for customer interactions and support. Manage service calls using multiple systems, ensuring compliance with SLA commitments. Maintain equipment performance within published specifications for electrical, mechanical, and print quality. Communicate effectively with customers regarding service status, estimated arrival times, and resolution updates. Provide guidance on product usage and features. Complete all service procedures and documentation before leaving the customer site. Track and report service data, including call status, parts usage, and inventory levels. Maintain a professional appearance and demeanor at all times. Qualifications 2-5 years of experience in field service or customer support. Strong electro-mechanical aptitude. Proven experience servicing printers, imaging devices, or related hardware. Valid driver's license with an excellent driving record. Proficient in administrative tasks and computer systems. Ability to frequently lift up to 60 pounds. Education High school diploma or GED required.

Job Types:

Full-time, Contract Pay:

$25.00 - $28.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Vision insurance Application Question(s): How many years of Printer Break/Fix (not just troubleshooting) do you have?

License/Certification:

Driver's License (Required)

Work Location:

In person