Print Solutions & Client Services Representative Role:

Print Solutions Representative Type:

Full-Time Shift:

Monday to Friday; 8:30 AM to 5:00

PM EST Location:

Hybrid (Virtual & Onsite at our Norcross / Atlanta, GA facility)

Reports To:

Client Services Manager Primary Objective of Position The Print Solutions & Client Services Representative serves as the critical operational bridge between Fortune 500 clients and internal/external print operations. Responsible for end-to-end client service management alongside technical print production execution (~40% of the role), this individual oversees Print-on-Demand (POD) programs, artwork routing, variable data setup, and substrate testing. The ideal candidate brings a strong background in commercial print workflows, exceptional organizational skills, and high [1] touch communication to support retail location launches, campaign execution, and day [1] to-day client requests. Major Areas of Performance 1. Print Management & Technical Operations (~40% of Role)

• Print-on-Demand (POD)

Program Setup:

Oversee new POD item setups, capturing complete job specifications (JobDoc) for integration across AW Connect and InkCloud platforms.

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Artwork Management & Prepress Routing:

Manage new artwork files from clients; upload and route art files and job documentation to Prepress for pre [1] flighting, templating, and variable data creation (via internal servers or InkCloud).

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System Integration & Item Setup:

Coordinate with offshore and internal teams to load item specifications into Item Manager; secure prepress thumbnails and ensure accurate item setup.

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Template & Artwork Verification:

Conduct end-to-end testing of variable data templates and static artwork in production environments; collaborate directly with clients to clarify variable data rules and approve final template setups.

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Substrate & Product Testing:

Perform testing and physical verification for new or modified substrate products to guarantee production compatibility; troubleshoot artwork and template issues during production runs.

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Technical Consultations:

Recommend optimal paper substrates, finishing options, and manufacturing paths to achieve desired client outcomes while managing budget and production efficiency.

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Proofing & Seasonal Pushes:

Oversee seasonal client pushes, managing the distribution of physical proofs, inspecting final proofs for accuracy, and confirming proper version control before full production release.

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Access & User Administration:

Act as the administrative approver for new user access in production environments. 2. Client Service & Account Management (~60% of Role)

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Client Liaison:

Act as the primary point of contact for marketing print, grand openings, and location launch events.

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Project Execution:

Execute defined client tasks, ensuring service level agreements (SLAs), campaign objectives, and program specifications are fully realized.

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Consultative Guidance:

Serve as an extended partner to client teams, delivering expert recommendations on project execution, materials, and inventory planning.

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Retail & Inventory Monitoring:

Monitor SKU inventory levels and ordering trends for standard stocks to ensure successful, on-time grand openings and retail launches.

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Cross-Functional Leadership:

Provide regular direction to the Client Support Team and coordinate requests across internal departments (prepress, production, distribution).

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Financial & Business Health:

Perform monthly variance tracking, complete quality-check invoicing for accuracy, and partner with the Client Services Manager to identify revenue growth and mitigate client health risks. Qualifications Required

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Education & Experience:

Bachelor's degree in Business or equivalent work experience, with 3+ years in client services, print production management, or prepress operations.

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Print & Substrate Expertise:

Strong practical understanding of print substrates, paper stocks, laminates, specialty finishes, and manufacturing workflows.

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Digital Print Systems Knowledge:

Familiarity with digital asset workflows, web [1] to-print/POD systems (e.g., InkCloud, AW Connect, or similar ERP/WMS platforms), variable data printing (VDP), and prepress file preparation.

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Project & Detail Management:

Outstanding organizational and calendar management skills with a track record of handling strict deadlines in high-touch retail or commercial print environments.

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Relationship Building:

Proven ability to build trusted relationships with clients, internal prepress/production teams, and offshore support staff.

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Technical Aptitude:

Proficient in MS Office Suite and comfortable troubleshooting artwork, variable templates, and order management software.

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Travel & Onsite Requirements:

Ability to be onsite at the Atlanta facility up to 25% as needed, with independent travel up to 5%.