A Pre-Press Technician operates machinery or equipment used in the first stage of a printing process; makes adjustments to layout, color, images, and text before a document is sent to the press.
Help Businesses Keep Moving At TriTech Corporation of America, we believe technology should make work easier—not create more frustration. For more than 30 years, we have helped Wisconsin businesses stay productive through IT, cabling, phone, security, and print solutions. We are a veteran-led, locally owned company built on honesty, communication, loyalty, and service before self. We are looking for a Printer Technician who takes pride in solving problems, working with their hands, and helping customers get back to work. This is more than repairing machines. It is about showing up prepared, listening to the customer, taking ownership of the issue, and seeing it through. Our culture is called
Soldier On Service:
no finger-pointing, no unfinished business, and no walking away when a job gets difficult. We need someone who shares that mindset and wants to be part of a team that genuinely cares about the people and businesses we serve. What You'll Do Diagnose, repair, maintain, and install business printers, copiers, multifunction devices, thermal printers, label printers, and other specialty print equipment. Provide professional on-site and in-shop service for TriTech customers throughout southeastern Wisconsin. Troubleshoot mechanical, electrical, print-quality, connectivity, driver, and workflow issues. Service Epson printers as part of TriTech's authorized Epson service operation, including warranty and non-warranty repairs. Support Zebra thermal, barcode, receipt, mobile, industrial, RFID, and ID-card printing solutions. Perform preventive maintenance to reduce downtime and extend equipment life. Set up new equipment, connect devices to customer networks, configure print drivers, and test equipment before completing the job. Assist with managed print customers by addressing service needs, monitoring device performance, and helping maintain a smooth supply-and-service experience. Clearly document service work, findings, parts used, and next steps in the ticketing system. Communicate directly with customers in a professional, patient, and helpful way. Work closely with TriTech's print, IT, sales, and service teams to solve issues completely. What Makes You a Great Fit You enjoy troubleshooting and take satisfaction in figuring out how things work. You are dependable, organized, and comfortable working independently in the field. You treat customers with patience and respect, especially when their equipment problem is disrupting their day. You communicate clearly and follow through on what you say you will do. You do not cut corners. You want the repair done right. You can adapt when the day changes and stay calm under pressure. You want to grow your technical knowledge and become an expert customers can trust. Qualifications Previous experience repairing printers, copiers, multifunction devices, thermal printers, label printers, or similar electromechanical equipment is preferred. Experience with Epson, Zebra, HP, Lexmark, Xerox, Ricoh, Kyocera, or similar business print equipment is a plus. Ability to troubleshoot mechanical, electrical, firmware, software, and network-related issues. Basic understanding of Windows environments, print drivers, TCP/IP networking, and wireless connectivity is preferred. Comfortable using hand tools, service documentation, and diagnostic tools. Valid driver's license and reliable driving record required. Ability to travel locally to customer locations. Ability to lift and move equipment and supplies as needed, with or without reasonable accommodation. High school diploma or equivalent required; technical training or certifications are a plus. Why TriTech At TriTech, customers are never just another ticket—and neither are our employees. You will work with a real team that values accountability, communication, and doing meaningful work for local businesses. Our print team supports everything from office printers and managed print environments to Epson service, specialty printing, and Zebra barcode and industrial print systems. You will have the opportunity to build broad technical skills while making a visible difference for customers every day.
Pay:
$24.00 - $29.00 per hour
Benefits:
Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance
