Production Supervisor

POSITION

Production Supervisor Spencer Technology is a global provider of field services and support and related offerings to channel and end users alike. Focused on infrastructure covering cabling through to all the active equipment, Spencer actively helps customers with their digital challenges supporting them with design, engineering, procurement, deployment, and aftercare needs to enable customers a cost-effective means by which to address these challenges. Spencer services a significant number of well-known brands such as Louis Vuitton, Specsavers and Swarovski.

Our core values are:

1. Client First 2. Integrity 3. Innovative It is critical that these values resonate with you and you are willing to make a commitment to actively represent these values in the work that you do.

JOB DESCRIPTION

As a Retail IT Supervisor, you will lead and support the daily operations of IT systems across our retail environments. This role combines hands-on technical responsibilities with team leadership, ensuring the effective deployment, maintenance, and repair of retail IT equipment including computers, POS systems, printers, and peripherals. You will oversee and mentor a team of technicians, ensuring service excellence and adherence to SLAs. In this position, you will coordinate workflows, troubleshoot complex technical issues, and work cross-functionally to enhance support strategies and drive process improvements.

Role and Responsibilities:

Provide hands-on technical leadership for the maintenance, repair, and performance optimization of retail IT hardware, including POS systems, printers, peripherals, and related devices. Supervise and support IT technicians in conducting diagnostics, cleaning, staging, and refurbishment of technology assets, ensuring quality standards are consistently met. Act as the primary escalation point for advanced hardware and software issues, utilizing expert-level troubleshooting to deliver timely resolutions. Oversee the deployment, configuration, and updating of system software, drivers, and firmware across retail environments in compliance with company standards. Ensure strict adherence to standard operating procedures, technical documentation, and customer specifications across all support activities. Monitor team performance to maintain alignment with service level agreements (SLAs), quality benchmarks, and operational KPIs. Maintain and audit detailed service records within enterprise systems (e.g., IFS ERP), ensuring documentation accuracy and traceability for all repairs and configurations. Lead initiatives to identify and utilize up-to-date technical documentation, diagnostic procedures, and vendor resources to support effective issue resolution. Enforce IT security standards and ensure compliance with data privacy regulations and corporate IT policies across all technician activities. Develop and manage documentation for hardware configurations, maintenance schedules, troubleshooting guides, and repair logs.

Qualifications:

Must be at least 18 years of age. High school diploma or GED required; Associate's or Bachelor's degree in Information Technology or a related field is preferred. Minimum of 4+ years of progressive experience in IT support, hardware maintenance, or related roles. At least 2 years of proven leadership experience in a supervisory or team lead capacity within a retail IT or technical support environment. Demonstrated ability to lead, mentor, and develop a team of IT technicians. Skilled in delegating tasks, managing performance, and fostering a high-performing, collaborative team culture. In-depth knowledge of retail IT systems, including point-of-sale (POS) equipment, peripherals, printers, and network-connected devices. Ability to troubleshoot and resolve hardware and software issues effectively. Highly organized, with strong time management, multitasking, and problem-solving abilities. Capable of balancing technical support duties with administrative and leadership responsibilities. Strong work ethic with a consistent record of reliability, accountability, and punctual attendance. Excellent verbal and written communication

Job Type:

Full-time Pay:

$24.00

• $26.

00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Ability to

Commute:

Menomonee Falls, WI (Required)

Work Location:

In person Production Supervisor 2.7 2.7 out of 5 stars Menomonee Falls, WI $24

• $26 an hour
• Full-time Spencer Technologies 174 reviews $24
• $26 an hour
• Full-time

POSITION

Production Supervisor Spencer Technology is a global provider of field services and support and related offerings to channel and end users alike. Focused on infrastructure covering cabling through to all the active equipment, Spencer actively helps customers with their digital challenges supporting them with design, engineering, procurement, deployment, and aftercare needs to enable customers a cost-effective means by which to address these challenges. Spencer services a significant number of well-known brands such as Louis Vuitton, Specsavers and Swarovski.

Our core values are:

1. Client First 2. Integrity 3. Innovative It is critical that these values resonate with you and you are willing to make a commitment to actively represent these values in the work that you do.

JOB DESCRIPTION

As a Retail IT Supervisor, you will lead and support the daily operations of IT systems across our retail environments. This role combines hands-on technical responsibilities with team leadership, ensuring the effective deployment, maintenance, and repair of retail IT equipment including computers, POS systems, printers, and peripherals. You will oversee and mentor a team of technicians, ensuring service excellence and adherence to SLAs. In this position, you will coordinate workflows, troubleshoot complex technical issues, and work cross-functionally to enhance support strategies and drive process improvements.

Role and Responsibilities:

Provide hands-on technical leadership for the maintenance, repair, and performance optimization of retail IT hardware, including POS systems, printers, peripherals, and related devices. Supervise and support IT technicians in conducting diagnostics, cleaning, staging, and refurbishment of technology assets, ensuring quality standards are consistently met. Act as the primary escalation point for advanced hardware and software issues, utilizing expert-level troubleshooting to deliver timely resolutions. Oversee the deployment, configuration, and updating of system software, drivers, and firmware across retail environments in compliance with company standards. Ensure strict adherence to standard operating procedures, technical documentation, and customer specifications across all support activities. Monitor team performance to maintain alignment with service level agreements (SLAs), quality benchmarks, and operational KPIs. Maintain and audit detailed service records within enterprise systems (e.g., IFS ERP), ensuring documentation accuracy and traceability for all repairs and configurations. Lead initiatives to identify and utilize up-to-date technical documentation, diagnostic procedures, and vendor resources to support effective issue resolution. Enforce IT security standards and ensure compliance with data privacy regulations and corporate IT policies across all technician activities. Develop and manage documentation for hardware configurations, maintenance schedules, troubleshooting guides, and repair logs.

Qualifications:

Must be at least 18 years of age. High school diploma or GED required; Associate's or Bachelor's degree in Information Technology or a related field is preferred. Minimum of 4+ years of progressive experience in IT support, hardware maintenance, or related roles. At least 2 years of proven leadership experience in a supervisory or team lead capacity within a retail IT or technical support environment. Demonstrated ability to lead, mentor, and develop a team of IT technicians. Skilled in delegating tasks, managing performance, and fostering a high-performing, collaborative team culture. In-depth knowledge of retail IT systems, including point-of-sale (POS) equipment, peripherals, printers, and network-connected devices. Ability to troubleshoot and resolve hardware and software issues effectively. Highly organized, with strong time management, multitasking, and problem-solving abilities. Capable of balancing technical support duties with administrative and leadership responsibilities. Strong work ethic with a consistent record of reliability, accountability, and punctual attendance. Excellent verbal and written communication

Job Type:

Full-time Pay:

$24.00

• $26.

00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Ability to

Commute:

Menomonee Falls, WI (Required)

Work Location:

In person