Account Support Specialist in Manufacturing

Job Overview We are seeking a dedicated and enthusiastic on-site Account Support/Customer Specialist to join our small yet dynamic team. This position is available due to growth in our business. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and address customer inquiries will be essential in fostering strong relationships and ensuring customer satisfaction. The ideal candidate will have a passion for sales and a knack for problem-solving.

NO COLD CALLING INVOLVED, NO REMOTE OPTIONS, NO RELOCATIONS PLEASE

Responsibilities Process new orders, check inventory and provide product information. Develop detailed quotes for all orders for existing and new clients. Showing specifications, quantities, unit pricing, cost breakdowns (including labor, materials, tooling, etc). Total costs will include all applicable taxes, warranties, delivery, discounts, etc. Handle order processing, sample fulfillment, and detailed purchase order creation. Follow through with clients and all internal departments, including production. Successfully handle all customer service issues that arise. Troubleshoot and conduct investigations, and research any issues clients might have with samples, orders, delivery, product quality, etc., and come to a successful resolution in a timely manner. Respond promptly to customer inquiries via phone and email, ensuring a high level of service and problem resolution. Answer phones as a team within the office. Must be able to work independently as well as in a team.. Utilize software tools, including Excel, to manage customer interactions and maintain accurate records. Market products effectively by understanding customer needs and providing tailored solutions. Will learn to negotiate terms with customers when necessary to facilitate sales and enhance satisfaction. Conduct follow-up communications to ensure customer satisfaction and resolve any outstanding issues. Requirements 2-3 years of proven experience in customer service or inside sales within a product B2B company Strong communication and organizational skills. Proficiency in using MS Office including Excel; QuickBooks is a plus. Ability to learn specialized products effectively while maintaining a positive rapport with customers. Must be proactive and resourceful - not afraid to ask questions and have strong follow-through skills. Excellent negotiation skills with the ability to handle objections gracefully. A proactive attitude towards problem-solving and a commitment to delivering exceptional service. Upbeat and friendly personality Join us in making a difference by providing top-notch customer service that keeps our clients coming back!

Job Type:

Full-time Pay:

$52,000.00 - $55,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Application Question(s): What is your salary range? This position is 100% on-site - are you ok with that? How much experience do you have with creating quotes and purchase orders? Can you pass a drug screen and background check?

Experience:

Microsoft Excel:

1 year (Required) Ability to

Commute:

Geneva, IL 60134 (Required)

Work Location:

In person