About the Role We're looking for a dedicated Customer Support Team Member to assist with any issues our customers may have. You will be responsible for assisting customers, both over the phone and email, as well as collaborating with other departments for assistance as needed. This role is ideal for a self starter who has strong written and verbal communication skills. Growth Opportunities While customer service will be your primary responsibility, this role offers opportunities to become involved in many other areas of the business based on your interests, strengths, and initiative. We value team members who are eager to grow and contribute beyond their core responsibilities. As you develop within the role, there may be opportunities to assist with: Marketing and social media Sales and client outreach Event planning and coordination Opportunity to travel and assist at events Logistics and operations Business development Creative projects and team initiatives We're looking for individuals who enjoy working with people, take initiative, and are excited to grow alongside a collaborative and fast-paced company. What you'll do Assist Customers using our CRM system, as well as over the phone Diagnose issues presented by the customer and provide accurate solutions Facilitate and process orders as they enter our system Provide invoices and payment forms to customers Work closely with our Warehouse, Design, and Logistics teams Monitor sales and stock levels on outside sales channels Must Have Qualifications Associates Degree or Higher Strong Written and Verbal Communications Skills Ability to prioritize, multi-task, and effectively work independently Willingness to help in all areas of the business as needed Ability and willingness to have a flexible schedule as needed, especially during the Holiday season Desire to learn and grow in a fast paced, digitally focused environment Nice-to-have Previous experience with a CRM system Experience with Amazon Seller Central What Success Looks Like Noticeable improvements in ticket completion and overall efficiency within the first 6 months Strong teamwork and growing confidence working across different departments Reliable, consistent performance with clear measurable results

Job Type:

Full Time Shift:

8

Hour Shift Work Location:

In Person Benefits 401(k) 401(k)

Matching Dental Insurance Health Insurance Vision Insurance Paid Time Off Unlimited Pop-A-Shot Job Type:

Full-time Pay:

$34,000.00 - $40,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person