This is a 12-month contract position based in Kalamazoo, Michigan. You will serve as an SAP Production Support Specialist, bringing strong expertise in SAP ERP, production support, incident management, and cross-functional collaboration to drive rapid issue resolution while maintaining visibility across multiple business workstreams. Responsibilities Serve as the primary point of contact for

SAP S/4HANA

production support activities. Manage and coordinate support workflows using JIRA, ServiceNow, and SAP Cloud ALM (CALM). Monitor, prioritize, and resolve incidents based on business impact and severity. Ensure SLA compliance and escalate issues to L2/L3 support teams when necessary. Track recurring issues and identify trends through reporting and analysis. Develop and maintain dashboards and scorecards for incident management and KPI reporting. Support finance operations including month-end close activities, intercompany transactions, accounting and treasury processes, and banking integrations. Support integrations involving Master Data Management (MDM), purchasing and supplier interfaces, API and middleware connections, and Advance Shipping Notices (ASN). Support

SAP S/4HANA

Public Cloud Identity and Access Governance initiatives. Manage user provisioning, deprovisioning, and access modifications. Assist with security and compliance processes across SAP environments. Coordinate SAP training and certification tracking activities. Support development and distribution of training materials and job aids. Schedule and coordinate training sessions across business workstreams. Create reporting and dashboards to track user readiness, training completion, and certification effectiveness. Qualifications Preferred Bachelor's degree. 10+ years of IT project management experience leading complex technology initiatives. 5+ years of hands-on SAP ERP experience, including

SAP S/4HANA.

Experience supporting

SAP S/4HANA

production environments. At least one full lifecycle implementation of

SAP S/4HANA

Public Cloud. Strong experience with SAP Cloud ALM (CALM). Strong experience with ServiceNow. Strong experience with JIRA. Strong experience with incident and problem management. Strong experience with dashboard and KPI reporting. Knowledge of accounting. Knowledge of treasury and banking processes. Knowledge of Master Data Management (MDM). Knowledge of purchasing and supplier integrations. Knowledge of API and middleware technologies. Knowledge of ASN processes. Excellent communication, stakeholder management, and organizational skills. Ability to manage multiple concurrent priorities in a fast-paced environment.