Customer Service Representative Soho Paper

• In-Person | 66 Okner Parkway, Livingston, NJ 07039
• Full-Time | Monday-Friday, 9:00 AM-5:00 PM About Soho Paper Soho Paper is a premium stationery and paper-conversion company working closely with designers, stationers, and creatives across the country.

We specialize in custom envelopes, paper goods, printing, and finishing services. We pride ourselves on being detail-oriented, responsive, and genuinely pleasant to work with. We are looking for a Customer Service Representative who is naturally friendly, organized, and enjoys helping people. This role is a key part of our daily operations and customer experience. Position Overview This is a full-time, in-person position working closely with our Office Manager and a small team of designers and production staff. You will be one of the main points of contact for our customers via email and phone. Responsibilities Customer Communication Respond to customer emails with professional etiquette Order status updates Revising orders (adding, canceling, adjusting before processing) Creating resend orders (mistakes, errors, corrections) Checking inventory and availability Proactively updating customers on delays or issues Answer incoming phone calls Assist with placing and modifying orders Provide order status updates Handle resend orders Check inventory Direct complex custom order questions to senior staff Order & Internal Coordination Communicate with designers and production staff to clarify order details Follow up on quotes and customer requests Help resolve small order issues Create invoices (after training) Support general administrative tasks related to orders Tools Used Gmail (email communication) Miva Merchant (order management & invoicing) Google Sheets and Google Docs Basic understanding of graphic design concepts is helpful but not required. Qualifications Friendly, professional, and positive demeanor Comfortable speaking on the phone Strong written communication skills Detail-oriented and organized Comfortable using computers and learning new software Fluent in English Customer service experience is a plus, but not required Print, stationery, or design experience is a plus, but not required A craft, artistic, or creative background or hobby is highly valued and helpful in understanding our customers and products Pay & Growth Structure This position includes clear, skill-based pay progression: $18/hour

• Training Phase Learning systems, products, and workflows $19/hour
• Independent Customer Support Once able to independently handle approximately 90% of basic emails and phone calls $20/hour
• Advanced Knowledge & Invoicing Once able to independently create approximately 90% of invoices and demonstrate strong understanding of industry basics and SoHo Paper servicesAdditional growth opportunities are available for employees who take on new skills, including: Design and production Printing and manufacturing Administrative and managerial responsibilities

Job Types:

Full-time, Part-time Pay:

$18.00

• $22.

00 per hour

Benefits:

Employee discount Flexible schedule Paid time off Professional development assistance

Education:

High school or equivalent (Preferred) Ability to

Commute:

Livingston, NJ 07039 (Preferred)

Work Location:

In person