Customer Service Specialist - Manufacturing Confidential Union, NJ Job Details Full-time $60,000 a year 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Life insurance Referral program Qualifications Customer communication Customer service ERP systems Customer information system software

Full Job Description Overview:

The Customer Service Specialist is responsible for overseeing the customer journey, coordinating with internal stakeholders such as Sales, IT, and Finance, and providing seamless support to ensure customer satisfaction. This position will handle customer orders from entry to invoicing, offering exceptional customer service aligned with company mission and values

Responsibilities:

• Maintain accurate and up-to-date customer and product master data to support efficient order processing, invoicing, and international transactions.
• Process customer orders received via email, fax, and EDI systems, ensuring accuracy of items, pricing, quantities, delivery dates, and applicable trade terms.
• Respond promptly to customer inquiries, requests, and complaints, ensuring timely resolution and a high level of customer satisfaction.
• Coordinate with internal departments including Sales, Accounting, Logistics, Manufacturing, and Quality to ensure smooth order fulfillment and issue resolution.
• Prepare and submit monthly commission reports for brokers, ensuring accuracy and timely approval.
• Organize and coordinate the shipment of product samples in accordance with Account Manager instructions and shipping requirements.
• Prepare export documentation, including commercial invoices, packing lists, and certificates, ensuring compliance with international trade regulations.
• Assist with accounts receivable by following up on outstanding invoices and supporting collection efforts.
• Maintain organized records and archives of customer orders, shipping documents, and related files.
• Identify opportunities for continuous improvement in customer service and order management processes.
• Perform other duties as assigned by the supervisor.

Education and Experience:

3-5 years of Customer Service experience required. Previous experience in Consumer Packaged Goods (CPG) is preferred. Bachelor's degree or equivalent work experience required. Experience with ERP systems is a plus. Proven work experience in operations, manufacturing, or pharmaceutical environments, preferably within the food industry. Strong written and verbal communication skills, including active listening abilities. Strong attention to detail with a proactive approach to handling customer requests. Service-oriented mindset with the ability to resolve customer issues effectively and professionally. Proficient in Microsoft Office Suite and able to quickly learn new software systems. Ability to thrive in a fast-paced environment while managing multiple priorities simultaneously.

Work Environment:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds occasionally.

Pay:

$60,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance

Experience:

Customer service: 3 years (Required)

ERP:

1 year (Required)

Work Location:

In person