About this Position At Henkel, you'll be part of an organization that's shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, 'all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you'll have countless opportunities to explore new paths and grow. This position is with our Adhesive Technologies business unit - where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. Dare to learn new skills, advance in your career and make an impact at Henkel. What you´ll do Lead customer complaint investigations, partnering with manufacturing, R7D, sales customer service, and technical teams to identify root causes, implement corrective actions, and meet quality KPI's. Serve as the primary technical resource for customers by conducting audits, troubleshooting, product demonstrations, and on-site visits to resolve issues and improve performance. Manage site quality programs, including Supplier Quality Control (SQC), product adjustments, and continuous improvement initiatives to reduce quality costs and enhance operational performance. Oversee customer sample testing activities, interpret results, and communicate findings and recommendations to customers and internal stakeholders. Deliver technical training and coaching for customers, sales teams, and cross-functional partners while collaborating closely with Quality, Marketing, Product Development, and innovation teams. Lead internal quality audits (LPA, GMP, and product audits), drive corrective actions to closure, and maintain expertise in quality systems and databases such as SAP, LIMS, and SmartFactory. What makes you a good fit Bachelor's Degree in Chemical Engineering, Chemistry or within a relevant Science discipline 6+ years of experience in chemical manufacturing, quality, or technical operations environments. Strong knowledge of ISO/QS standards and quality methodologies, including Six Sigma, 8D, and A3 problem-solving tools. Proven experience leading cross-functional teams, managing customer relationships, and resolving complex plant manufacturing issues. Experience with laboratory systems, database management, and quality systems; SAP, Thermo Fisher SampleManager, and cGMP experience preferred. Adhesives, sealants, or coatings industry experience preferred; occasional travel required. Some benefits of joining

Henkel Health Insurance:

affordable plans for medical, dental, vision and wellbeing starting on day 1

Work-Life Balance:

Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy / sell program

Financial:

401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement

Family Support:

12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships

Career Growth:

diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement The salary range for this role is $115000.00 and $125000.00. This range represents the good‑faith minimum and maximum wages the Company reasonably expects to offer for this role at the time of posting. In addition to base salary, this position may be eligible for incentive pay or other forms of compensation, as applicable. The Company also offers a comprehensive benefits package as described above. Actual compensation will be based on factors such as the candidate's skills, experience, education, training, and work location. This posting is intended to comply with all applicable state and local pay transparency laws. Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral. At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories. Apply now Share Save Job