Ready for a career where you can make a meaningful impact while helping ensure quality, compliance, and strong services for the people we support? The Arc Oneida-Lewis , a pioneer in championing individuals with disabilities, invites you to join our team as a Compliance/Quality Assurance Manager .

ABOUT THE ROLE

The Compliance/Quality Assurance Manager is responsible for overseeing compliance and quality assurance processes within Community and Family Services. Working closely with the Director of Community and Family Services, this position helps ensure program documentation, billing, and service delivery meet applicable Medicaid, OPWDD, and other regulatory requirements. This role leads compliance efforts across programs in Oneida and Lewis Counties, monitors internal billing and service documentation, coordinates internal reviews, and supports the resolution of identified compliance concerns. The Compliance/Quality Assurance Manager also provides supervision and oversight to the Compliance Coordinator, delivers training and guidance to staff, and serves as a liaison between Community and Family Services and Financial Management. Additionally, this position plays an active role in incident review and reporting, regulatory visits, quality assurance activities, and the development and maintenance of departmental policies and procedures. The ideal candidate is highly organized, detail-oriented, able to work independently, and committed to promoting the health, safety, rights, and well-being of the people we support.

Schedule/Hours Full Time:

35 hours per week Schedule may include flexibility based on program needs Travel between program locations in Oneida and Lewis Counties may be required Qualifications Bachelor's Degree in Human Services or a related field from an accredited college Minimum of 5 years of documented experience working with individuals with developmental disabilities Must meet Qualified Intellectual Disabilities Professional (QIDP) requirements Previous experience directly or indirectly supervising staff Knowledge of OPWDD regulations and applicable Medicaid compliance requirements Strong verbal and written communication, organizational, problem-solving, and time management skills Ability to work independently and collaboratively with a wide range of individuals Computer proficiency, including experience with Microsoft Office, Excel, and databases Valid NYS Driver's License with an acceptable driving record

PAY & PERKS

Pay Rate:

$45,000 salaried non-exempt Additionally, we offer superb benefits and perks , including: A comprehensive benefit package Generous paid time off Paid training If you are looking for a rewarding career where you can use your leadership and compliance expertise to strengthen services and make a difference in the lives of people with disabilities, apply today!

WHAT SETS US APART

Founded in 1954, The Arc, Oneida-Lewis Chapter is a premier human services agency in the healthcare field. Our agency was started by parents who envisioned a rich, full life for their children with disabilities, inclusive of their community. Many of those families still champion these efforts today. We employ 700 staff and support over 1,400 people throughout Oneida and Lewis Counties. We provide a full spectrum of educational, vocational, employment, residential, family support, guardianship, respite, recreational, and day habilitation for people with developmental disabilities and their families. We own and operate integrated businesses in our community, including our Progress Industries business enterprise, a leading supply chain partner for small and large companies regionally and nationally. The Arc Oneida-Lewis, where making a meaningful impact is not just a job; it's a calling! As a premier provider of services, support, and advocacy for individuals with developmental, intellectual, or physical disabilities, we are dedicated to enriching lives and fostering inclusion.

Our mission is clear:

to provide a full spectrum of educational, vocational, employment, residential, family support, and a myriad of other services for people with developmental disabilities and their families. Our employees thrive in an inclusive and positive work culture that values collaboration, empathy, and a commitment to making a difference. Joining our team means becoming part of a community that is not just about work but about building a supportive environment where everyone can flourish. More than a workplace-be part of a team dedicated to changing lives! The Arc firmly believes in and subscribes to fair employment practices and opens its facilities to every qualified person. In all employment practices, and related decisions, we are committed to prohibiting discrimination on the basis of race, color, creed, national origin, religion, sex, sexual orientation, gender identity or expression, age, marital status, disability, genetic information, predisposition or carrier status, military status, domestic violence victim status, non-job related conviction record, Vietnam-era or special disabled veteran status, or any other category protected by applicable law.