Quality Assurance Manager

Quality Assurance Manager at NPA Worldwide Quality Assurance Manager at NPA Worldwide in Cleveland, Ohio Posted in about 23 hours ago.

Type:

full-time

Job Description:

Job description:

Quality Assurance Manager Location:

Cleveland, OH, USA Salary:

US$140-160K plus bonus and excellent benefits package About the Opportunity Our client is a leading provider of high-performance paints and coating products designed to meet the rigorous demands of the global automotive industry. They are now seeking a Quality Assurance Manager to lead site quality standards, strengthen QMS compliance, improve customer quality outcomes, and support a proactive quality culture across a highly regulated manufacturing environment. This is a key leadership role, acting as the main quality liaison between Operations, Process Engineering, Technical, Account Management, customer-facing teams, and R D on quality-related enquiries, investigations, audits, and improvement initiatives. Role & Responsibilities As Quality Assurance Manager, you will take ownership of site quality standards, compliance, audits, quality systems, and continuous improvement activity.

Your responsibilities will include:

• Maintaining and improving the site Quality Management System, certifications, processes, and documentation
• Ensuring QMS requirements are embedded within the product realisation process
• Integrating customer-specific requirements, supplier quality manuals, and quality standards into the QMS
• Measuring, reporting, and communicating site quality performance
• Leading internal and external quality investigations, including customer complaints, SCARs, non-conforming product issues, and corrective actions
• Ensuring corrective actions are implemented effectively and issues are resolved in a sustainable way
• Driving data-led quality improvement programmes to improve yield, productivity, customer complaints, and cost of non-conformance
• Owning the site internal audit programme and document control system
• Facilitating customer and supplier quality visits
• Supporting and troubleshooting quality-related data systems, including SAP, LIMS, and ETQ Reliance
• Collaborating with Technical, R D, Operations, Process Engineering, and customer-facing teams to improve first-right capability
• Acting as quality gatekeeper for site-level MOC activity and new product launches
• Providing quality training, leadership, coaching, and guidance across the site
• Promoting a proactive and accountable quality culture This role will hold Decision Authority responsibility for:
• Product release decisions
• Fit, form, and function change approval requests
• Non-conforming product disposition
• Quality-related escalation, investigation outcomes, and corrective action effectiveness

Qualifications:

Key Requirements You will be an experienced quality leader with a strong background in quality management, manufacturing quality systems, audit programmes, corrective actions, and continuous improvement. Essential skills and experience will include:

• Bachelors degree or higher in Quality, Engineering, or a related discipline
• Minimum 5 years quality management experience, ideally within automotive or advanced manufacturing
• Minimum 3 years people management or supervisory experience
• Certified Lead Auditor experience, ideally IATF and/or VDA
• Minimum Six Sigma Green Belt certification
• Strong knowledge of automotive core tools, including FMEA, SPC, Control Plans, and APQP
• Experience maintaining and improving QMS frameworks, certifications, and customer-specific requirements
• Experience leading quality investigations, SCARs, customer complaints, non-conforming product issues, and corrective actions
• Working knowledge of quality and operational systems such as SAP, LIMS, and ETQ Reliance
• Strong written and verbal communication skills in English
• Ability to lead audits, manage documentation, coach teams, and promote a strong quality culture Why is This a

Great Opportunity:

Why Join? This is an excellent opportunity to join a specialist business supporting the automotive paints and coatings industry, where quality, compliance, customer standards, and operational excellence are critical to success. You will play a visible leadership role in strengthening the sites quality systems, audit readiness, customer quality outcomes, and continuous improvement culture, while working closely with technical, operational, and customer-facing teams.

Salary Type :

Annual Salary Salary Min :

$ 140000

Salary Max :

$ 160000

Currency Type :

USD