Title:
Quality Account Manager Reports to:
Customer Experience Manager Location:
Delanco, NJ
- Hybrid Pay Range
- 70,000
- $75,000
- Annually, depending on experience and qualifications.
Position Purpose The prime objective of this role is to respond to customer needs quickly, effectively, and in a professional manner, collaborate with internal departments to resolve issues, nurture relationships, and improve brand credibility. Essential Functions & Responsibilities Represent Stylex by acting as the primary point for quality/warranty related issues. Properly communicate with the Quality Department and follow up with complaints in a timely manner, enter new complaints within 24-48 hours Keep a clear, concise, and organized record of all complaints using the QM Log and Quality Smartsheet Create all RMA's associated with quality complaints, create FedEx call tags as needed for RMA's, keep record of RMA's using Smartsheet and follow up as needed Enter all parts orders related to Quality Issues Responsible for monitoring the Qm and Warranty inbox. Work cross-functionally and collaboratively with necessary departments to find answers to satisfy a customer's needs in a timely manner. Be a problem solver, and know when to escalate high priority issues File all labor requests and credit memos related to quality complaints in a timely manner. Perform all secondary Lounge Audits daily supporting the other account managers. Skills & Qualifications Bachelor's degree and/or Associates degree with 3-5 years customer facing experience; Knowledge of the furniture industry a plus Strong interpersonal skills Excellent time management skills to meet deadlines, and must have the ability to manage multiple projects at once Must be detail-oriented with a solid understanding of the importance of accuracy and precision in work Exceptional verbal and written communication skills Must be able to communicate, both verbally and in writing, through phone, email, and virtually. Previous experience working with Quality, returns, claims Ability to solve practical problems and deal with many variables Proficiency in Microsoft Office Suite (Excel, Word, and Outlook) and Smartsheet. Must love design! Join us as we uphold the highest standards of product excellence! This role is ideal for professionals passionate about elevating manufacturing quality through innovative practices and rigorous compliance adherence. Your expertise will help shape our commitment to delivering safe, reliable products that meet global industry benchmarks.
Pay:
$70,000.00
00 per year
Benefits:
401(k) Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance
Work Location:
Hybrid remote in Delanco, NJ 08075
