Manager, Quality Assurance

Manager, Quality Assurance at Nordson EFD LLC Manager, Quality Assurance at Nordson EFD LLC in East Providence, Rhode Island Posted in 10 days ago.

Job Description:

Nordson EFD , a global leader in Engineered Fluid Dispensing, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment. Summary of the role As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected. Job Summary The Quality Manager is responsible for leading the site Quality function with a strong focus on customer satisfaction, quality culture, people leadership, and continuous improvement. This role oversees quality engineering, CAPA, supplier quality, internal audits, risk management, and quality systems improvements. The Quality Manager sets team priorities aligned with business strategy, leads problem-solving initiatives, and partners cross-functionally to support operational excellence and product quality. Essential Job Duties and Responsibilities Quality Management & Operational Excellence

• Own and continuously improve the site Quality Management System (QMS) to ensure it supports business objectives and operational excellence.
• Ensure effective management of nonconformances, corrective and preventive actions (CAPA), and root cause analysis.
• Establish and monitor key quality metrics and KPIs, using data to drive actions and improvements.
• Lead internal and external audits (customer, supplier, and third-party), ensuring readiness and effective follow-up.
• Support design transfer, validations, and new product development Customer Management & Satisfaction
• Serve as the primary quality interface for customers, building strong, professional relationships.
• Lead customer issue resolution, ensuring timely response, effective containment, root cause analysis, and sustainable corrective actions.
• Proactively analyze customer feedback, complaints, and performance trends to prevent recurrence and improve satisfaction.
• Represent Quality in customer meetings, audits, and business reviews. Continuous Improvement Leadership
• Champion Continuous Improvement (CI) across the site using Lean, Six Sigma, and structured problem-solving methodologies.
• Lead and support Kaizen events, process improvement initiatives, and cross-functional problem-solving teams.
• Integrate CI tools (e.g., DMAIC, PDCA, 8D, value stream mapping, SPC) into daily management and decision-making.
• Partner with Operations and Engineering to improve process capability, reduce variation, eliminate waste, and improve throughput and quality. Supplier & Cross-Functional Collaboration
• Collaborate with Supply Chain and Purchasing to improve supplier quality performance and capability.
• Drive supplier corrective actions and continuous improvement where needed. People Leadership & Quality Culture
• Lead, coach, and develop the Quality team, including performance management, capability building, and succession planning.
• Create a strong quality mindset and ownership culture across Operations, Engineering, Supply Chain, and other functions.
• Act as a trusted business partner to functional leaders, influencing behaviors and decisions through data, collaboration, and accountability.
• Promote engagement, accountability, and continuous learning within the Quality organization All other duties as assigned. Education and Experience Requirements
• Bachelor's Degree (engineering or technical preferred) from an ABET accredited program
• 6-10 years quality assurance-related experience
• Proficient in

Microsoft Office:

Excel, Word, and PowerPoint

• Experience working in an

ISO09000

manufacturing environment or equivalent.

• Demonstrated intermediate problem solving skills - Root Cause Analysis / Problem Solving Methods (8-D, PDCA, DMAIC)
• Demonstrated advanced problem solving and training skills (Certified 6S Master Black Belt or equivalent)
• Demonstrated knowledge of advanced Lean principles and methods (Certified Lean/6-Sig, Value Stream Mapping, RIE, Status Display)
• Demonstrated basic understand and training in at least three of the following areas:
• Probability and Statistics
• Industrial statistics (Cpk, MSA, SPC)
• QA Tools (PPAP, FMEA, Control Plans)
• Design of Experiments
• Able to read, understand and interpret technical drawings / documentation from three and ability to create technical drawings / documentation in at least one of the following disciplines:
• Pneumatics
• Data acquisition / Gauging
• Mechanical Design
• Electronics and sensors
• Chemical formula preparation Preferred Skills and Abilities
• Working knowledge of Injection Molding equipment and processes
• Working knowledge of machined part equipment and processes
• Working knowledge of advanced Lean principles and methods (Value Stream Mapping, RIE, Status Display, 6S, Continuous Flow)
• Certified Six Sigma Green Belt/Black Belt
• Certified quality engineer / Certified manager of quality/Organizational Excellence (CMQ/OE)
• Demonstrates a passion and a responsibility for consumer.
• Exhibit a passion for the company's Essence, Global Imperatives, Corporate Direction.
• Desire to own decisions and take responsibility for outcomes.
• Willingness to continually embrace personal and professional development.
• Demonstrated exceptional written and oral communication skills.
• Experience in quality management systems.
• Experience in quality system audits.

Working Conditions and Physical Demands Mixed environment (office, lab and manufacturing). The employee must occasionally lift and/or move up to 25 pounds. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Travel Required Estimated 20% Interested? If you are interested in being a part of a team and creating an inclusive and diverse workplace, please apply online with your CV. About Nordson EFD Nordson EFD is a world-leading designer and manufacturer of fluid dispensing systems and single-use fluid packaging. By joining our team today, you will help us bring innovative ideas to life. Nordson EFD is a global team that works to create systems and consumables that improve the fluid dispensing process. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson EFD. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.