Job Description:

SCOPE OF POSITION

Responsible for the development, implementation, and monitoring of specialty areas related to AFMC's contractually driven projects. Serve as the vehicle compliance subject matter expert on assigned project/contract, primarily involving Medicaid Non-Emergency Transportation (NET), affiliated compliance, and contract deliverables. Provide communication, education, and promotion of program services. Collaborate with internal and external customers and other professionals to meet contract deliverables within designated timeframes. Document services rendered and provider reporting as required. Support the organization's mission, vision, and values by exhibiting the following behaviors: Honesty, Excellence, Accountability, Respect and Teamwork.

ESSENTIAL JOB FUNCTIONS

Maintain comprehensive knowledge of specialty areas Medicaid NET program, pertinent organizations, and health care environment. Knowledge should include information regarding contracts, contract deliverables, policies and procedures, resources available, current research and reports, trends, etc. Communicate effectively with Medicaid NET Brokers and subcontractors. Develop and maintain working relationships as necessary to meet contract deliverables of specialty area projects. Travel throughout the state to complete on-site vehicle inspections, announced and unannounced, and provide complete documentation as per policies and procedures. Understand and utilize project-tracking database to document and monitor services/activities provided and to compile a comprehensive database of activity. Maintain accurate statistical data to meet contractual and other reporting requirements. Responsible for the monitoring and recommendations for the resolution of NET Broker and subcontractor non-compliant vehicles including research, referral, policy review, revision and development, documentation and follow up in accordance with established policy/procedures. Coordinate the timely collection and data entry of all required documentation. Monitor specific items within the area of focus, provide recommendations/ feedback to external customers for quality improvement, and follow through for compliance of recommendations for improvement. Maintain knowledge in all other areas of Beneficiary Outreach to assist as needed with the overall operation of the department. Adhere to format, content, and style guidelines, considering usability and ensuring accuracy, consistency, and quality. Communicate needs and requests to other team members as appropriate. Ensure compliance with AFMC policy, contractual obligations, state and federal laws and regulations, and compliance documentation. Follow AFMC, state, and federal protocols regarding data confidentiality/security and HIPAA compliance. Additional duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

Must possess intermediate level computer skills (Excel, Word, Power Point and Outlook). Type 50 wpm. Exceptional skills in business English and spelling. Ability to maintain confidentiality. Strong oral and written communication skills. Creativity. Customer service. Ability to meet deadlines. Attention to detail. Flexibility. Medical terminology. Ability to work collaboratively and independently to achieve stated goals. Initiative. Ability to relate professionally and positively with staff, business partners, customers, constituents, beneficiaries, and the public. Ability to use diplomacy and tact in stressful or tense situations. Ability to multitask. Ability to prioritize. Strong organizational skills. Problem solving skills. Professionalism. Project management skills. Ability to read, interpret and apply laws, rules, and regulations. Knowledge of quality improvement processes and techniques. Valid driver's license. Ability to travel including overnight travel. Time management skills. Physical and Sensory Requirements (With or Without the Aid of Mechanical Devices): Mobility, reaching, bending, lifting, grasping, ability to read and write, ability to communicate with personnel, ability to remain calm under stress and ability to travel as needed. Must be able to lift and transport 25 pounds. Must be capable of performing the essential job functions of this job, with or without reasonable accommodations.

EDUCATION

:

Required:

High School Diploma. Must obtain a vehicle maintenance management and inspection certification or equivalent within one (1) year of hire or as soon as the course is offered.

EXPERIENCE

Required:

Three (3) years in the focus area of the position which includes commercial transportation, non-emergency transportation, customer relations, vehicle maintenance, or other regulatory experience.

Desirable:

Experience with automotive systems and mechanics.

INTERNET REQUIREMENTS

Reliable, high-speed wireless internet service (Wi-Fi)