SR SYSTEMS SUPPORT QUALITY

POSITION PURPOSE

The Purpose of this position is to ensure primary support and facilitation of customer portals, including updating tasks, uploading required documents, scheduling testing/inspections, and general communication to maintain the partnership effectively. This person will also provide Quality Systems administrative support related to electronic Document Management Systems, Supplier Quality, and other areas as appropriate. This position will also be the subject matter expert for the Target Quality Program including their auditing process along with their electronic portal Inspectorio.

ESSENTIAL FUNCTIONS AND BASIC DUTIES TARGET QUALITY PROGRAM

Subject matter expert and responsible party for the Target Quality Program Schedule all requirements for the Target Quality Program Attend internal meetings on Target launches for timelines and prepare/schedule requirements Respond to any Target requests from the customer directly, or from Sales Become proficient with the Inspectorio portal to schedule all Target requirements Manage/Create all documents and physical samples in support of the inspections Attend off site inspections for support across all facilities - some of this may be remote support via

TEAMS SUPPLIER MANAGEMENT

Supports the supplier quality program with administrative support related to risk evaluations, audits, quality agreements, procedures, and annual performance reviews as needed

PORTALS:

Partner with Technical services (Regulatory Affairs, R&D and Quality) for Customer compliance standards. This may include loading company information into electronic portals from other department subject matter experts Monitor laboratory portals for product reports and respond to any failures. Failures may require assistance from technical services for responses Monitor customer portals and customer email requests. If needed, direct to the appropriate subject matter expert for requirements. Portal upload of documentation and/or respond to emails with appropriate information requested

DOCUMENT PROCESSING

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DMS MANAGEMENT

Initiate and follow-up on change requests for new and existing documents and documents for review, approval, and issuance Initiate and follow-up on periodic review routings Manage and follow-up on stalled/stopped/past due workflows Troubleshoot system issues and provide resolutions to our stakeholders

REPORTING

Complete reports and metrics as required for documentation and training

OTHER RESPONSIBILITIES

Provide customer support and customer service to internal and external customers All other duties as assigned

PERFORMANCE MEASUREMENTS 1.

On time completion. 2. Robustness of program. 3. Training and certification compliance. 4. Values - centered execution. #

LI-DC1 QUALIFICATIONS EDUCATION/CERTIFICATION

B.S. or B.A. degree in an appropriate subject matter. Relevant work experience will be considered in lieu of a B.S. or B.A. degree.

REQUIRED KNOWLEDGE

Proficiency in Microsoft Office Suite, Internet Browsers, and Adobe PDF applications. Familiarity with electronic QMS programs like SAP, MasterControl, Intellaquest, Specright, etc.

EXPERIENCE REQUIRED

3+ years in a regulated industry, Cosmetic and Pharmaceutical preferred Experience with direct customer communication and technical certificates are a plus.

SKILLS/ABILITIES

Ability to prioritize daily workload, multitask, and shift scope to meet business needs. Ability to work independently, cross-functionally, and within a team environment. Strong attention to detail, excellent analytical and critical thinking skills Possesses strong written and verbal communication skills Ability to troubleshoot documentation and technical issues with minimal guidance. Ability to participate effectively in audits and inspections

WORKING CONDITIONS NONE

No hazardous or significantly unpleasant conditions. Standard office environment. Must be able to sit in front of a computer for extended periods of time.