Quality Control Specialist Robins Financial Credit Union

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5 Warner Robins, GA Job Details Full-time 1 day ago Benefits AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Tuition reimbursement Paid time off Vision insurance 401(k) matching Life insurance Qualifications Microsoft Word Confidential information handling Spreadsheets Word embeddings High school diploma or GED Internal employee customer service Document quality checks Data accuracy checks

Full Job Description What You'll Do:

Quality Control Reviews Review new and updated member accounts, share accounts, and consumer loans, including indirect and collection loans. Verify the accuracy and completeness of documentation and information entered in the Credit Union's systems. Ensure reviewed activity complies with Credit Union Guidelines, procedures, and applicable regulatory requirements. Use applicable reports and systems to confirm required documentation is accounted for. Complete assigned reviews within established timeframes. Error Tracking and Follow-Up Document and communicate errors, missing information, and required corrections. Maintain accurate records of errors and outstanding items. Monitor outstanding items and verify corrections are completed. Process error notifications and research requests. Identify and escalate recurring errors, trends, or concerns requiring additional review. Provide regular updates on review activity and outstanding items. Additional Functions Assist with other quality control reviews, Internal Audit functions, and special projects as assigned. Follow applicable laws and regulations, including but not limited to Bank Secrecy Act (BSA) requirements, and adhere to Robins Financial Credit Union policies, procedures, and standards.

What You Can Expect:

We are proud to be an equal opportunity employer and are committed to fostering an inclusive workplace. We welcome applicants of all backgrounds and identities and do not discriminate based on any protected characteristic under applicable law.

Benefits and Perks Employer-Paid Benefits:

Health Insurance (only employee premium paid) Short

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Long-Term Disability Life Insurance and AD&D Benefits:

Dental & Vision Insurance Health Care and Dependent Care Flex Spending Accounts 401K Plan with match (based on length of employment)

Perks:

Generous paid time off

• Earn over 4 weeks of PTO during your first year of employment Holidays
• 11 observed holidays in addition to paid time off Tuition reimbursement
• Up to $5000 per year Performance based Incentive program What You Need to

Succeed:

Required Education & Experience :

Highschool Diploma or equivalent. At least two years of experience reviewing documents, verifying information, maintaining detailed records, or performing other quality control or administrative work. Knowledge, Skills & Abilities Ability to review information and documentation for accuracy, completeness, and compliance with established requirements. Ability to identify errors, inconsistencies, and missing information. Ability to maintain accurate records and meet established deadlines. Strong attention to detail, organization, and time management. Effective written and verbal communication skills. Computer skills, including Microsoft Word and Excel. Ability to handle confidential member, employee, and Credit Union information appropriately. Ability to provide effective service and support to internal departments.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, employees are regularly required to sit, stand, and walk; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Must be able to lift and carry up to 20 pounds. Vision requirements include close and classroom vision. Occasionally required to travel by automobile. Occasionally required to work other than normal business hours