ing Details
ed: July 21, 2026
Full-Time
Hybrid
Locations
Showing 1 location
West Des Moines, IA 50266, USA
Job Details
Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
Pre-Service Delivery QA/QC (Order Readiness)
Review all orders prior to release to the Service Coordinator team.
Validate service configuration, technical requirements, and scope accuracy.
Ensure all customer agreements and documentation are complete and approved.
Confirm site details, contacts, install requirements, and dependencies.
Identify and route discrepancies back to Sales, Engineering, Product, or Service Coordination.
Enforce standardized readiness checklists to ensure orders are service-ready.
-Install QA/QC (Delivery Validation)
Validate completed installs against original order and design.
Confirm services are active, stable, and properly documented.
Ensure agreements, service records, and billing details are updated and accurate.
Verify legacy or replaced services have been disconnected, deactivated, and removed from systems.
Confirm clean handoff to Service Assurance and Support teams.
Documentation, Systems & Compliance
Validate accuracy across CRM, PSA, ticketing, and documentation platforms.
Ensure service records reflect the current operating state.
Maintain audit-ready QA/QC records and evidence.
Support internal and external audits as required.
Continuous Improvement & Collaboration
Identify recurring quality issues and lifecycle breakdowns.
Provide feedback to Sales, Product, Engineering, Service Coordination, and Service Assurance.
Recommend workflow, checklist, and standard improvements.
Participate in post-install reviews and improvement initiatives.
Other duties as assigned
EDUCATION, TRAINING, AND EXPERIENCE
Required
Associate or Bachelor's degree in IT, Telecommunications, Business, or equivalent experience.
3+ years experience in managed services, connectivity, service delivery, or operations roles.
Preferred
MSP, ISP, or service provider experience.
REQUIRED SKILLS/CORE COMPETENCIES
Strong attention to detail and process adherence.
Experience with CRM, PSA, or service management systems.
Strong written and verbal communication skills.
Experience with internet, voice, wireless, and video services.
Experience with managed services platforms and lifecycle.
QA/QC, auditing, or service validation experience.
ITIL Foundation or Lean / Six Sigma exposure.
TOOLS, EQUIPMENT, AND SOFTWARE
Demonstrated knowledge of personal computer applications Microsoft Windows and Microsoft Office, including Microsoft Outlook
Experience with CRM, PSA, or service management systems.
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
Primarily indoor work primarily in office environment
Frequent utilization of manual dexterity and visualizing of computer screen
No unusual physical requirements
Qualifications
Behaviors
Required
Detail Oriented:
Capable of carrying out a given task with all details necessary to get the task done well
Education
Required
Associates or better.
Equal Opportunity Employer
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