Job Description

Coordinator Contract:

Mundelein, Illinois, US Salary Range:

23.00 - 25.00 |

Per Hour Job Code:

371780

End Date:

2026-10-22

Days Left:

19 days, 7 hours left

Title:

QA Recall Coordinator

Location:

Mundelein, IL Duration:

6 Months to

Start Schedule:

Fully onsite for the first 2-3 months for training, then hybrid with 2-3 dayz onsite per week

Pay Range:

$23-25/hr

Day-to-Day:

Collabera is looking for a QA Recall Coordinator to support high-volume customer service and recall operations. This individual will handle approximately 80-115 calls and 100-200 emails per day, assisting customers with recall-related requests, field actions, corrections, removals, returned products, and documentation. They will support customer notifications, return authorizations, credits, replacement requests, recall tracking, and record maintenance while working closely with internal teams to ensure accurate and timely resolution. The ideal candidate will have a background in MedTech/medical devices, Quality, complaints, recalls, or field actions. Zendesk experience is preferred but not required.

Must Haves:

1-3 years of experience in Quality Assurance, medical devices/MedTech, pharmaceutical, healthcare, regulatory, or a related environment; High School Diploma/GED required, Associate's degree preferred.

Strong customer service, verbal/written communication, attention to detail, and organizational skills

Comfortable handling high-volume phone and email requests in a fast-paced environment

Experience maintaining accurate records, documentation, and tracking systems

Proficiency with Msft Office, including Outlook, Word, and Excel

Ability to manage multiple priorities, meet deadlines, and follow established procedures, work instructions, and regulatory requirements

Plusses:

Experience with product recalls, field actions, corrections/removals, and medical device quality or complaint handling.

Experience with customer notifications, returned product processing, and Quality Management Systems.

Zendesk experience and familiarity with regulated documentation and audit readiness Interested candiadtes can share their resumes to eshika.jain@collabera.com or can reach directly at 312-971-8967 The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable. Job Requirement

Customer service

csr

zendesk

email

call

Reach Out to a Recruiter

Recruiter

Email

Phone

Eshika Jain

eshika.jain@collabera.com

2145257158