Who we are: Globalstar pioneered personal safety by introducing its SPOT Satellite GPS Messenger in 2007. Today, leveraging its low-earth orbit (LEO) satellite constellation, Globalstar reliably connects and protects assets, transmits key operational data, and saves lives - from any location - for consumers, industrial companies and government agencies in over 120 countries. With a portfolio that includes

SPOT GPS

messengers, next-generation IoT products and modems, and cloud-based telematics solutions, Globalstar's cost effective satellite-powered innovations give users visibility and intelligence for improving safety and operational efficiencies.

What we offer:

Work/Life Balance:

Paid Time Off, Paid Holidays

Financial Benefits:

401(k) Plan with Company Match, Employee Stock Purchase Program, Voluntary and Company Paid Group Life Insurance, Short- and Long-Term Disability Insurance, Medical FSA, Dependent Care, Competitive Salaries

Health & Wellness:

Health Insurance, Dental Insurance, Vision Insurance, Employee Assistance Program, Comprehensive and Interactive Wellness Program Job Summary:

The Gateway Quality Analyst Specialist plays a critical role in driving operational excellence across the department by monitoring team performance, enforcing compliance standards, and transforming raw operational data into actionable insights. This individual is a detail-oriented, technically proficient professional who thrives in dynamic environments and can collaborate effectively across a broad range of teams and personalities. The ideal candidate brings a process-improvement mindset, strong analytical instincts, and hands-on experience with enterprise operations platforms.

Supervisory Responsibilities:

None Duties/Responsibilities:

Performance Monitoring & Visualization

• Design, build, and maintain dashboards and visualizations in JIRA and Power BI to track department-wide KPIs and individual team performance metrics
• Develop JIRA filters, boards, and dashboard gadgets to provide real-time operational visibility for department leadership
• Present data-driven summaries and trend analyses to support management decision-making Process Improvement & Compliance
• Identify inefficiencies in existing workflows and recommend actionable process improvements with supporting data
• Develop and maintain visualizations for inventory management tracking and reporting
• Ensure operational activities comply with internal policies, SOPs, and applicable regulatory requirements
• Audit user activity and data entry consistency across platforms to enforce quality standards Training & Quality Assurance
• Monitor and administer the organization's learning management system (Moodle), ensuring training completion and certification compliance across the team
• Build and distribute training compliance reports and escalate non-compliance to management
• Conduct periodic QA sam.

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