Quality Control/Customer Care Technician - Shreveport/Bossier City, LA

Quality Control/Customer Care Technician

• Shreveport/Bossier City, LA Shreveport, LA Job Details Full-time 1 day ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Vision insurance 401(k) matching Life insurance Qualifications Customer service Driver's License Conflict management Productivity software Mobile devices Full Job Description Quality Control/Customer Care Technician (Full Time)
• Shreveport/Bossier City, LA Days and hours of work are Monday
• Friday 8:00 a.

m. to 5:00 p.m.

JOB DUTIES & RESPONSIBILITIES

In charge of internal quality control inspections to ensure adherence to company quality standards for all mechanical, electrical, structural and finish trades. Act as an "internal customer" prior to the homeowner orientation to ensure high levels of quality are delivered to our customers. Maintain quality assurance and provide warranty service to home owners after closing. Conduct scheduled periodic home warranty inspections at 30 days, 6 months and 12 months after closing, or as needed by the home owner. Document items needing repair during scheduled warranty inspections. Work with Customer Care Coordinators with scheduling appointments with home owners and requesting work orders for repairs. Educate home owners to use and operate their homes' mechanical and electrical equipment, as needed, during scheduled inspections. Light sheetrock, paint, plumbing, electrical, etc. may be needed during the home warranty inspection. Ensure all warranty service requests are complete within a certain time period.

JOB REQUIREMENTS & SKILLS

2-5+ years of experience in residential construction preferred but not required; other pertinent work experience will be considered. Proficient in Microsoft Office Suite of products; job requires use of an iPad and other programs to complete documents. Customer service background and a positive attitude are a must. Must have a strong work ethic and communication skills; the ability to handle confrontation in a professional manner is essential. High level of organizational skills, and acute attention to detail. Reliable transportation, a valid driver's license, and valid motor vehicle liability insurance are required;