Candidates must reside in Michigan within a reasonable commuting distance of our Okemos or Farmington Hills office for team meetings, collaborative sessions, and training. At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation. At Delta Dental, we celebrate our All In culture. It's a mindset, feeling and attitude we wrap around all that we do - from taking charge of our careers, to helping colleagues and lending a hand in the community.

Position Description:

Evaluates processes, transactions, records, metrics, systems, and technology in order to identify and minimize risk, ensure compliance, and improve effectiveness of operations and controls.

Primary Job Responsibilities:

Determines or validates accuracy, consistency, and compliance of component and end-to-end transaction processing in one or more business domains using production or test environment simulations, sampling, automated data reviews and analysis, and other methods. Participates in external audits or assessments, including tracking and monitoring requests and gathering responses. Investigates and quantifies impact and risk associated with problems, exceptions, inconsistencies, and opportunities for improvements identified in internal audit. Documents and reports the results of internal and external quality reports, assessments, audits and remediation verification. Documents and reports problems, exceptions, or opportunities for improvements to other departments. Maintains documents and records according to the corporate record retention policies, best practices for audit, and departmental standards. Participates in the evaluation and improvement of audit criteria and procedures, documentation, manuals, and records and assists in the tracking and reporting of departmental dashboard elements. Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above. #

LI-Remote Minimum Requirements:

Position requires an associate's degree, technical, vocational, or business school and two years of experience in customer service, dental claims processing, or quality control. Previous experience using audit software and sampling, investigation, or auditing techniques preferred. Will accept any suitable combination of education, training, or experience.

Position requires knowledge of word processing and spreadsheet applications; strong verbal and written communication skills; strong analytical skills; strong organization skills; the ability to work independently and as part of a team; and the ability resolve problems using independent judgment. The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.