Addus Family company is seeking a Bilingual QA Specialist to support quality and compliance across home and community-based services. In this role, you will review documentation, care plans, and service records in both English and a second language to ensure accuracy, regulatory compliance, and alignment with company policies. You will audit cases, track quality metrics, support corrective action plans, and collaborate with clinical, caregiving, and administrative teams. This position helps safeguard patient safety, service consistency, and adherence to state, federal, and payer requirements in a mission-driven environment. Responsibilities Conduct bilingual quality assurance audits of patient records, care plans, and service documentation Verify compliance with state, federal, payer, and company standards for home and community-based services Identify documentation gaps, errors, and risks; recommend and track corrective actions Collaborate with clinical, caregiving, and administrative teams to resolve quality issues Monitor and report quality metrics and trends to leadership Support training and coaching on documentation and compliance best practices Assist with internal and external audit preparation and responses Help standardize QA processes and contribute to continuous improvement initiatives Required Skills Quality assurance auditing Healthcare compliance Medical documentation review Bilingual communication Electronic health records (EHR) Data analysis and reporting Regulatory standards (Medicare/Medicaid) Root cause analysis Process improvement Microsoft Excel/Office