Pipeline Packaging, an employee-owned company and a leading industrial rigid packaging distributor in the United States, is seeking an enthusiastic, responsible and customer-oriented individual that has a positive attitude and shares the values of our company culture, which is built around teamwork, family, honest communication and producing desirable results for our Hudson, OH Corporate Offices. The Quality Specialist supports the implementation, maintenance, and continual improvement of Pipeline Packaging's

ISO 9001

quality management system. The position partners with Operations and other departments to maintain controlled documentation, administer quality-related systems, support internal audits and complaint resolution, report quality performance, administer quality-related systems, and coordinate supplier and product information. The role requires sound judgment, careful attention to detail, and effective cross-functional collaboration.

Essential Duties and Responsibilities:

Administer and continually improve the

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quality management system in partnership with the Continuous Improvement Manager and process owners. Maintain controlled documents and records in the QMS, including procedures, work instructions, forms, reference materials, approvals, revisions, retention requirements, and training records. Review incoming documentation for completeness, accuracy, revision status, and alignment with customer requirements; follow up with suppliers or internal stakeholders when information is incomplete or unclear. Administer quality workflows and records in QT9, Pipeline's Quality Management System, and the company's complaint management system, ensuring timely documentation, assignment, follow-up, and closure. Support complaint investigations, root cause analysis, corrective and preventive actions, and verification of effectiveness in collaboration with responsible process owners. Plan, coordinate, and participate in internal audits; document findings and support timely corrective actions. Collect, analyze, and report quality data and trends for management review, operational meetings, and continual-improvement priorities. Develop and deliver quality-system training and maintain associated training records. Collaborate with department managers to develop or revise procedures, work instructions, process maps, and other controlled documentation. Participate in continuous-improvement projects, Kaizen events, and problem-solving activities that improve quality, compliance, customer experience, and operational performance. Communicate quality concerns, requirements, and status updates clearly and professionally to employees, managers, suppliers, and other stakeholders. Support distribution-center internal audits and periodic verification activities, including physical inventory counts when requested. Coordinate supplier and manufacturer documentation needed to support customer and regulatory requirements, including regulatory compliance statements, country-of-origin information, and applicable trade documentation. Upload and maintain approved supplier and technical documentation in the Product Information Management system and other designated repositories. Perform other quality and continuous-improvement duties as assigned.

Education and Experience:

High school diploma or GED required. Bachelor's degree in quality, business, operations, supply chain, or a related field preferred; relevant quality, operations, distribution, or manufacturing experience will be considered in place of a degree. Experience supporting an

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quality management system, document control, internal auditing, complaint management, supplier documentation, or corrective action is preferred. Knowledge and Technical Skills Working knowledge of

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principles and controlled-document practices. Proficiency with Microsoft Office, including Word, Excel, and Outlook. Experience with Oracle, Salesforce, a quality management system such as QT9, and complaint management software is preferred; the ability to learn business systems quickly is required. Process mapping, data analysis, root cause analysis, corrective action, and internal-audit experience are preferred.

Core Competencies:

Strong attention to detail, organization, follow-through, and commitment to accuracy. Analytical thinking and practical problem-solving skills. Ability to exercise sound judgment, manage competing priorities, and meet deadlines with limited supervision. Clear, professional written and verbal communication. Ability to collaborate across functions, influence others, and build productive working relationships; demonstrates adaptability, initiative, integrity, and a continuous-improvement mindset. Physical and Work Requirements This position primarily performs office and computer-based work. Occasional travel to distribution centers or other company locations may be required. The employee may periodically walk through warehouse or distribution environments and participate in audit or inventory-verification activities. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions. This position will report to the Continuous Improvement Manager Pipeline Packaging, an employee-owned company, is a leading industrial rigid packaging distributor in the United States, was established in 1988 by Cleveland Steel Container Corporation.

Our goal:

To provide quality products on time and increase their success with a "

CUSTOMERS FIRST

" philosophy. This philosophy has driven Pipeline's ongoing success with industrial and commercial packaging as well as its Core Services throughout the years and into the future. Pipeline Packaging offers a competitive salary based on commensurate experience and a comprehensive benefits program that includes medical, dental, and vision insurance, flexible spending accounts, 401k with company contribution, profit sharing, paid holidays and vacations, life insurance and short & long-term disability coverages along with an Employee Stock Ownership Plan (ESOP).

Job Type:

Full-time Pay:

$50,000.00 - $70,000.00 per year

Benefits:

401(k) Dental insurance Flexible spending account Health insurance Life insurance Paid time off Parental leave Retirement plan Vision insurance Application Question(s): Do you have experience with corrective actions, root cause analysis, or complaint investigations? What experience do you have supporting an

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quality management system? What systems have you used to manage quality records, complaints, documentation, or supplier information?

Education:

Bachelor's (Preferred)

Work Location:

In person