Under close supervision of the Team Leader, the Quality Assurance Coordinator is responsible for interacting with providers and clients to track, acquire, update, correct, and deliver reports. Once received, they will be reading and/or reviewing a report in order to identify errors and possible inaccuracies for preparation of the quality assurance portion of the report. Proofing the report is an important process which can also recognize and resolve or bring to light issues prior to the QA.

• Follow-up with providers for outstanding reports/dictation - assist in problem solving in terms of missing information, difficulty viewing portal items or payment issues
• Keep clients updated regarding report status
• Process incoming reports, forms, etc. into system
• Monitor, respond or distribute incoming message and emails received to Team Email and Voicemail
• Read and/or review reports to identify errors and inaccuracies (e.g. correct body parts/nature of injury, medication spelling, age of claimant, consistent use of gender pronouns, important dates, typos and punctuation errors, etc.)
• Flag report issues for the Quality Assurance Specialist; answers questions on report errors/inaccuracies
• Provides final report to client utilizing special-handling instructions
• Work with internal staff to prioritize reports, expedite reports and determine best resolution for difficult cases
• Psychological test scoring
• Other duties and responsibilities as assigned

Competencies:

• Strong verbal and written communication skills
• Basic knowledge and understanding of medical records/medical terminology
• Ability to work both independently and as part of a team Proven ability to plan and organize workload Ability to manage competing priorities in a fast-paced work environment Good follow-through skills Excellent customer service skills with ability to critically evaluate and resolve problems Strong computer skills at intermediate level : ( includes certificate & licenses )
• High School diploma, or equivalent (GED) 0 to 1 year of related experience Healthcare experience preferred This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above.

It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time. QTC Commercial Services is an Equal Opportunity Employer. The company has an ongoing commitment to the creation of a workplace free of discrimination, harassment, and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.

Pay:

$23.00 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person