QA Support Staff

Description:

Title:

Quality Assurance Support Staff Purpose:

Work as a team to ensure documentation is completed accurately and timely and act as a support and resource for counselors.

Qualifications:

Must be 18 years or older Detail-Oriented/Organizational Skills Professional and friendly Experience in

Excel, Word, and Google Department:

Office Supervised by: Quality Assurance Lead/HR Director Positions supervised:

None Location:

Remote, Idaho Falls, Rigby or Rexburg office (as assigned on the work approved schedule)

Requirements:

Job functions, responsibility and authority: Work closely with counselors to ensure documentation standards are maintained as per insurance requirements. Audit documentation as it is completed (CDA/Diagnostic Impressions, Treatment Plans, Psychotherapy Notes, and Client Charts). Complete Comprehensive Audits randomly for quality assurance purposes. Maintain Google Spreadsheet to ensure timely filing/billing on assessments. Professional interactions with counselors regarding discrepancies in documentation. Check voicemail and address any messages throughout the day. Read and respond to emails daily. All other responsibilities as assigned. Attend weekly meetings as assigned. Report abuse as outlined in Policies and Procedures #320. Maintain all required documentation for employee file including a current enhanced background check.