QA Administrator

The QA Administrator serves as the operational backbone of Frontier Door & Cabinet, Inc.'s Quality Assurance team. This office-based role is responsible for managing the administrative systems that capture, document, and process quality data; translating field findings from the QA Coordinator into organized records, rework requests, and actionable reports. The QA Administrator works in close coordination with the QA Coordinators, Install, Engineering, Manufacturing, and Project Management teams to ensure quality issues are captured accurately, communicated promptly, and resolved systematically.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Receive, process, and track rework submitted by the field teams. Maintain and update quality logs, defect tracking databases, and nonconformance records in a timely and accurate manner. Generate regular QA reports, including defect summaries, inspection pass/fail rates, and corrective action status updates for the Quality Program Manager and relevant stakeholders. Coordinate with the QA Coordinator, Engineering, Manufacturing, and Installation teams to ensure rework items are assigned, scheduled, and resolved in a timely manner. Manage QA documentation, filing, and record retention in accordance with company standards and procedures. Schedule and track corrective action and preventive action (CAPA) follow-ups, ensuring timely closure and documentation. Assist in maintaining QA performance dashboards and KPI tracking tools; support reporting in Excel or equivalent platforms. Communicate quality findings, open rework status, and resolution updates to project managers, supervisors, and relevant internal departments. Support the development and maintenance of QA procedures, templates, and standard operating procedures (SOPs) as directed. Assist in preparing materials for QA training sessions, team meetings, and internal communications. Maintain consistent and dependable attendance, recognizing that this role supports critical quality workflows across multiple departments. Other duties as assigned.

EXPERIENCE AND EDUCATION

High School diploma or GED required; Associate's degree or relevant certification preferred. 1-2 years of experience in an administrative, coordination, or quality-related role is preferred. Background in construction, manufacturing, or the cabinet/door industry is a plus, but not required.

SKILLS AND ABILITIES

Proficiency in Microsoft Excel, Teams, Outlook, and Word; experience working with data tracking tools, spreadsheets, and dashboards. Strong organizational skills with attention to detail and a high standard of accuracy in data entry and record-keeping. Professional communication and demeanor at all times. Must be able to communicate clearly with both management and staff. Good written and verbal communication skills. Honesty and integrity, ability to exercise good judgment. Ability to manage multiple tasks and shifting priorities in a fast-paced environment. A sense of urgency and a passion for quality, customer satisfaction, and continuous improvement. Familiarity with quality management concepts such as defect tracking, corrective actions, and nonconformance reporting is a plus (training provided). Regular attendance. Ability to read and interpret documents such as quality reports, safety rules, operating and maintenance instructions, and procedure manuals in English. Awareness about safety issues and alertness to avoid any mishap. Ability to work schedule as assigned.

QUALIFICATION REQUIREMENTS

: The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sitting/Standing/walking approximately 8 hours/day, 5 days a week. Use of hands to finger, handle or feel objects, tools, or controls; and talk and hear. Specific vision abilities required by this job include close vision, particularly reading that may be very fine print.

WORK ENVIRONMENT

: The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is primarily office-based. The employee works in a standard office environment with regular interaction with internal operations teams. The noise level is usually moderate. May be occasionally exposed to manufacturing or warehouse conditions when visiting the production floor.

SAFETY EQUIPMENT

: Frontier Door & Cabinet, Inc.'s Safety Program and all established safety rules must be followed, and equipment used where required. Safety glasses and hearing protection are required when accessing production areas.

BENEFITS

Health insurance Vision insurance Dental insurance 401(k) Employee assistance program Flexible spending account Life insurance Paid time off