Marine Service Manager

We are seeking a highly motivated and experienced Marine Service Manager to lead our service team and oversee all aspects of yacht maintenance, repair, and commissioning. This role requires strong leadership, technical expertise, and a customer-centric approach to ensure the highest quality of service. The Marine Service Manager will work closely with customers, vendors, and the NPYS sales team to provide seamless after-sales support and ongoing service solutions. Key Responsibilities Oversee daily operations of the marine service department , ensuring efficiency and quality control. Manage and support a team of service advisors and technicians to maintain high service standards. Coordinate boat commissioning, maintenance, and repair services for both new and brokerage boats. Work closely with customers to assess service needs, provide estimates, and ensure timely completion of work. Develop and maintain strong relationships with vendors and suppliers to ensure access to quality parts and materials. Implement and monitor service schedules, budgets, and workflow management to optimize efficiency. Ensure compliance with maritime safety regulations and industry best practices. Collaborate with the sales team to provide pre- and post-sale support, including boat deliveries and customer orientations. Manage warranty claims and coordinate with manufacturers for service-related issues. Maintain accurate records of service work, invoices, and customer interactions. Qualifications & Skills Marine industry experience required —preferably in yacht service, boat maintenance, or a related field. Strong knowledge of boat systems , including electrical, mechanical, and rigging components. Proven leadership skills with the ability to motivate and manage a team . Excellent communication and customer service skills to ensure a high level of client satisfaction. Strong organizational and problem-solving abilities to handle multiple projects simultaneously. Familiarity with marine service software and documentation processes. Ability to work in a fast-paced, hands-on environment with attention to detail. Must have a valid driver's license and the ability to travel locally as needed. Preferred Qualifications Technical certifications (ABYC, NMEA, or similar) are a plus. Experience in warranty service management and vendor negotiations. Knowledge of sailboats, powerboats, and multihulls , particularly the brands NPYS represents.

Job Type:

Full-time Pay:

$85,000.00 - $95,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off

Shift:

8 hour shift

Work Days:

Monday to Friday Weekends as needed

Work Location:

In person