Do you love people? Enjoy collaborating with many types of enterprising professionals, plus thrive multitasking and digging into the details? HAYVN might be your perfect fit — your place to shine! Current job openings. Like what you see? Please email your resume plus a paragraph or two on why you are the perfect match to jobs@HAYVN.com. We are an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Community Manager (Darien, CT)

POSITION SUMMARY

The Community Manager at HAYVN plays a vital role in fostering a vibrant and connected community within our workspace. This position is responsible for enhancing member experience, maintaining the space, managing daily operations, coordinating events, and driving sales and marketing efforts to maximize occupancy and member retention. The ideal candidate is enthusiastic, highly organized, and adept at engaging with a diverse range of individuals.

ESSENTIAL TASKS AND RESPONSIBILITIES

Community Engagement & Member Experience:

Front Desk Management:

Serve as the primary point of contact at the front desk, greeting members and guests, managing check-ins, and addressing inquiries.

Member Interaction:

Engage with members to understand their needs, provide personalized recommendations, and offer solutions to enhance their experience.

Tours & Conversions:

Conduct tours for prospective members, follow up on leads, and track conversion metrics to support membership growth.

Space & Operations Management:

Workspace Maintenance:

Ensure the workspace is clean, organized, and stocked with necessary supplies, reflecting HAYVN's high standards.

Meeting Room Coordination:

Manage bookings, ensure functionality of technology, and prepare rooms for scheduled meetings and events.

Event Setup:

Arrange furnishings and equipment for events and programs, overseeing setup and breakdown as needed.

Operational Support:

Perform data entry, manage mail deliveries, assist virtual mail members, and supervise interns to support daily operations.

Events, Sales, & Marketing:

Event Management:

Develop and maintain the event calendar, handle logistics, and oversee the execution of events, ensuring a seamless experience for attendees.

Marketing Initiatives:

Manage HAYVN's online presence, update social media, promote events, and engage with the community digitally.

Membership Sales:

Handle membership inquiries, conduct onboarding for new members, and organize public events to elevate HAYVN's profile and attract new members.

Competencies:

Exceptional written and verbal communication skills. Ability to engage with a diverse range of individuals including CEOs, artists, and support staff. Quick thinker with strong troubleshooting abilities. Highly organized with excellent time management. Demonstrates integrity, dependability, and empathy. Proficiency in Microsoft Office Suite, Google Suite, social media platforms, WordPress, and Mailchimp.

Education and Experience:

Bachelor's degree in Business, Communications, Hospitality, or related field preferred. At least 3 years of experience in a similar role, particularly in community management, customer service, or hospitality sectors.

Physical and Visual Requirements:

Ability to lift and move objects up to 25 pounds regularly. Ability to perform tasks requiring visual acuity, such as reading and using a computer.

Language Skills:

Proficient in English with the ability to communicate effectively in both written and verbal forms.

Mental Demands and Reasoning Abilities:

Ability to handle multiple tasks efficiently, prioritize effectively, and adapt to changing needs. Strong analytical skills with the ability to make decisions and solve problems quickly and effectively.

Work Environment/Travel Requirements:

This role is primarily based in a dynamic office environment with frequent interaction with members and guests. Minimal travel required, primarily for local events and community engagement activities.

Job Type:

Full or Part-time. Business hours are typically 8am to 5pm - several before or after hour events every month that a community manager is responsible for hosting. Benefits are available for full time status and include 2 weeks of vacation, healthcare options and paid holidays.

Note:

This position description excludes duties and responsibilities incidental to the performance of the above-listed duties and responsibilities. All duties and responsibilities are essential job functions and requirements. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. The Company reserves the right to modify, change or add to the position's job duties and responsibilities as business needs may require.