JOB SUMMARY/PURPOSE

The Communications Officer serves as the critical first point of contact for the public requesting emergency and non-emergency assistance and is responsible for receiving, prioritizing, processing, and dispatching all incoming calls for service involving law enforcement, fire, emergency medical services, and public safety personnel and resources throughout the county. This is a high-responsibility position requiring the utilization of emergency communication technologies, sound judgement, multitasking ability, emotional resilience, and strict adherence to agency policies and legal standards while always maintaining public safety standards.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Receives emergency and non-emergency phone calls, messages, and notifications, determines the nature of the call, and obtains documents, and processes and transfers pertinent information to the appropriate personnel or agency utilizing the standardized emergency protocols to ensure a high standard of customer service, care, and public safety are met. Maintains required state, federal, and specialized certifications essential to effective emergency dispatch. Simultaneously dispatches, manages, and monitors law enforcement, fire, and emergency medical units across multiple radio channels Provides critical updates and maintains continuous communications with field units to ensure personnel responder safety Activates emergency protocols when required and coordinates mutual aid with neighboring jurisdictions when necessary Gains competency in areas critical to managing stressful situations All CCSO employees are considered essential emergency workers and are subject to working in any capacity/hours deemed necessary by the Agency during activations, including but not limited to, in-County and out-of-County deployments.

SKILLS AND ABILITIES

Ability to multi-task across multiple computer programs, equipment, and radio channels. Ability to obtain accurate information and data while actively listening and utilizing standardized numeric radio codes, signals, and common abbreviated phrases for rapid, clear communication. Oral and written communication skills in a clear, concise manner during in person, telephone and radio communications. Ability to make rapid decisions under stressful conditions and process emotionally traumatic information. Works collaboratively with co-workers during high-call volume or critical incidents. Ability to use policy and training guidelines and reference materials as a guide for decision-making, particularly concerning safety, conduct, and data privacy. Ability to continuously learn, improve, and validate skills. Ability to create permanent records requiring proper grammar, structure, and clarity, and a keyboard equivalent to 32 words-per-minute (WPM).

EDUCATION, EXPERIENCE, AND QUALIFICATIONS

High school diploma, GED, or equivalent certification of competency. Successfully completes the Public Safety Telecommunications Program, including cardiopulmonary resuscitation (CPR), Emergency Medical Dispatch (EMD), Emergency Police Dispatch (EPD), Emergency Fire Dispatch (EFD), Florida Crime Information Center certification (FCIC), and the State of Florida 911 Public Safety Telecommunicator Program (Provided by Employer). Employer will conduct employment and background check and drug screening.

SUPPLMENTAL INFORMATION

Intermittent periods of intense, focused, and demanding conditions while interacting with diverse people and personalities. Can be exposed to volatile individuals, and/or distressed citizens. Occasionally lifts up to 25 lbs. Remain alert while Requires sitting for long periods of time, speaking, walking, stooping, reaching, and writing. Manual dexterity requiring grasping, repetitive hand movement and fine coordination to operate telephone, computer, keyboards, and multi-screen systems. Near and far visual acuity required to accurately read multiple computer monitors and systems, mapping displays, written documentation, and status boards. Acute hearing ability required to clearly interpret radio transmissions, telephone communications, alarms, and simultaneous multi-channel audio communications in a dynamic environment.

REQUIREMENTS

Must be at least 18 years of age due to hours of work. Must have the legal right to work in the United States. Valid Florida Drivers License for required travel. If a current CCSO employee, then no disciplinary actions within the last 12 months and completion of current position time commitment requirement. I understand that in order for my application to be accepted, I must provide a complete account of my employment and unemployment history for the past five years, beginning with my current position.

GENERAL PERFORMANCE EXPECTATIONS

Demonstrates polite, helpful, and courteous behavior, respecting cultural differences, when interacting with the public and colleagues. Responds to supervision, guidance, and direction in a positive, receptive manner. Employer has dress code. Reports to work promptly and properly prepared, notifying supervisor of intended absences. Acts in a professional manner, following established protocols and procedures.

WORK SCHEDULE

Full Time SALARY :

$41,724.80 - $58,635.20. DOE An oral board with job-related questions and/or scenarios will be administered on a date specifically set with all potential candidates notified at least three days in advance of the specified date. The oral board passing score will be 80% or higher. The candidate with the highest score may be offered the position. The Sheriff reserves the right to make selections from internal or external sources. Citrus County Sheriffs Office is an Equal Opportunity Employer M/F/D/V. All hires, transfers, and promotions are made without regard to race, color, national origin, sex, age, disability, marital statis, religion, genetic information, or any other legally protected status. 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